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ASAP PACE Certification Exam (2024 Update) Questions and Answers 100% Pass $10.99   Add to cart
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ASAP PACE Certification Exam (2024 Update) Questions and Answers 100% Pass
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ASAP PACE Certification Exam (2024 Update) Questions and Answers 100% Pass Convergent thinking - Relies on reason and logic to find the one best answer to a question Divergent thinking - Focuses on producing a broad variety of ideas Levels of Communication - 1. Casual 2. Critical 3. Crucial...

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  • December 7, 2024
  • 36
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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ASAP PACE Certification Exam (2024

Update) Questions and Answers 100%

Pass


Convergent thinking - ✔✔Relies on reason and logic to find the one best

answer to a question

Divergent thinking - ✔✔Focuses on producing a broad variety of ideas

Levels of Communication - ✔✔1. Casual

2. Critical

3. Crucial

Crucial Communication Components - ✔✔Opposing opinions, high stakes,

strong emotions

Communication Cycle - ✔✔Sender > Message > Receiver

Main 3 Components of Communication - ✔✔1. Word Choice

2. Tone of Voice

3. Body Language

Word Choice (% of meaning) - ✔✔10%

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,Tone of Voice (% of meaning) - ✔✔35%

Body Language (% of meaning) - ✔✔55%

Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis

Body Language Elements - ✔✔Eye Contact, Facial Expression,

Positioning, Gestures

Context Elements - ✔✔Place, People, Purpose

Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,

mirror the communicator, take notes

Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage

4 Communication Styles - ✔✔1. The Director

2. The Socializer

3. The Thinker

4. The Relator

Elements of Emotional Intelligence (EQ) - ✔✔Personal Competence, Social

Competence

Personal Competence (EQ) Elements - ✔✔Self-Awareness, Self-

Management




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,Social Competence (EQ) Elements - ✔✔Social Awareness, Relationship

Management

Self-Awareness (EQ) - ✔✔Understand your own emotions

Self-Management (EQ) - ✔✔Managing your own emotions and behaviors

Social Awareness (EQ) - ✔✔Identify and understand the emotions of

others

Relationship Management (EQ) - ✔✔Manage interactions with others

successfully

Prescriptive Feedback - ✔✔Offer a solution for the problem - what they can

do different next time

Descriptive Feedback - ✔✔State what didn't work and why - no judgement,

stick to the facts

Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note

Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions

Constructive Conflict - ✔✔Can lead to better decisions, more creative

problem solving and stronger relationships

Destructive Conflict - ✔✔Creates negative outcomes - broken relationships,

decreased productivity and harms reputations


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, Handling Gossip - ✔✔Silence is implicit agreement and acceptance - don't

stay silent, counter with facts, change the subject, distance yourself

5 Levels of Leadership (John Maxwell) - ✔✔1. Position

2. Permission

3. Production

4. People development

5. Pinnacle

Position Leadership - 1 (Rights) - ✔✔People follow because they have to

Permission Leadership - 2 (Relationships) - ✔✔People follow because they

want to

Production Leadership - 3 (Results) - ✔✔People follow because of what

you've done for the organization

People Development Leadership - 4 (Reproduction) - ✔✔People follow

because of what you've done for them

Pinnacle Leadership - 5 (Respect) - ✔✔People follow because of who you

are and what you represent

Negotiation - ✔✔Discussion aimed at reaching an agreement

Collaboration - ✔✔Ability to work jointly with others to achieve a goal



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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

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