CPPM CHAPTER 1 (HEALTHCARE BUSINESS PROCESS) QUESTIONS AND ANSWERS 100% CORRECT
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Course
CPPM
Institution
CPPM
CPPM CHAPTER 1 (HEALTHCARE BUSINESS PROCESS) QUESTIONS AND ANSWERS 100% CORRECTCPPM CHAPTER 1 (HEALTHCARE BUSINESS PROCESS) QUESTIONS AND ANSWERS 100% CORRECTCPPM CHAPTER 1 (HEALTHCARE BUSINESS PROCESS) QUESTIONS AND ANSWERS 100% CORRECT
What percentage of communication occurs through body languag...
CPPM CHAPTER 1 (HEALTHCARE
BUSINESS PROCESS) QUESTIONS AND
ANSWERS 100% CORRECT
What percentage of communication occurs through body language? - ANSWER-55%
percent of communication happens via general body language.
The physician who owns the practice approaches you to discuss an increased
frequency of denials. What would give the physician the impression that you have low
interest in what he is saying? - ANSWER-Fidgeting and little eye contact is a sign you
have low interest.
What is NOT a typical duty of a practice manager? - ANSWER-Preparation of the
patient for the physician.
What support staff is typically not found in an outpatient physician practice? - ANSWER-
Certified Nursing Assistant CNA
What is the difference between efficiency and effectiveness? - ANSWER-Efficiency is
doing things right while effectiveness is doing the right things.
In a typical patient flow, verification of benefits typically occurs when? - ANSWER-After
the patient calls to schedule an appointment.
Your physician wants to send a patient to a specialist for a consultation after a TIA.
Which specialty would handle this type of diagnosis? - ANSWER-A Neurologist
When should the staff obtain a photocopy of the patient's insurance card? - ANSWER-
When the patient arrives for their appointment
What is the statement that includes the payment amount and denial explanations for
claims submitted? - ANSWER-Remittance advice
What is an effective response when a provider is complaining about how hard it is to
use the new EMR system the owner's of the practice selected? - ANSWER-"This is a
major change. I'll do my best to show you how it works."
What are blocks of effective communication? - ANSWER-A consolation comment,
Arguing or disagreeing with the speaker.
A PA performs all the rounds at the hospital and notifies the physician on call if there
are any patients that need to be seen by a physician. Is it appropriate to bill for the PA's
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