Discrimination - ️️-the translation into consequential behavior of prejudicial beliefs
-discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct
-actions or practices carried out by members of dominant racial or ethnic groups that
h...
RST 230 exam 1
Discrimination - ✔️✔️-the translation into consequential behavior of prejudicial beliefs
-discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct
-actions or practices carried out by members of dominant racial or ethnic groups that
have a differential and negative impact on members of subordinate racial or ethnic
groups
Segregation - ✔️✔️Separation or isolation of a group or individual in a restricted area
by discriminatory means
Possible consequence of segregation: exclusion - ✔️✔️-Involves ignoring someone's
physical and social presence
-negative
Ex. Exclude someone because of their race
Examples of core dimensions - ✔️✔️1. First language
2. Mental/physical ability
3. Sexual identity
4. Age
5. Gender
6. Race/ethnicity
Examples of secondary dimensions - ✔️✔️-religion
-work experience
-geographic location
-organizational role & level
-communication style
-work style
-education
-social class
Barriers to Inclusion - ✔️✔️transportation, structural, economic, social and attitudinal,
psychological, communication, and programmatic accommodations
Antecedents of beliefs - ✔️✔️conditions that set the stage for beliefs
-where do you get your info. from? How? Why? Ex. Parents, peers, teachers, the
media, religion, celebrities
, Beliefs - ✔️✔️Involve what people perceive to be true
Attitudes - ✔️✔️-learned predispositions to respond to a person, object, or idea in a
favorable or unfavorable way
-the enduring positive or negative feelings about some person, object or issue
-experiences
Inclusion - ✔️✔️It is a way of being with others that is welcoming, respectful, and
values experiences, knowledge and abilities of others
Core Dimensions - ✔️✔️Traits/characteristics you're born with that are very difficult or
impossible to change
Secondary Dimensions - ✔️✔️Traits/characteristics that we are not born with that are
easier to change
Selected barriers encountered by multicultural customers - ✔️✔️1. Attitudes &
behaviors of customer service providers
2. Customer racism
3. Policies & products that are not developed with multicultural customers in mind
Behaviors - ✔️✔️any observable or measurable act, response, or movement by an
individual
Stereotypes - ✔️✔️A standardized mental picture held in common by members of a
group that represents an oversimplified opinion, attitude or judgement (could be positive
or negative)
Prejudice - ✔️✔️A negative attitude toward a socially defined group and toward any
person perceived to be a member of that group
Possible consequence of segregation: seclusion - ✔️✔️-Involves individuals being left
alone but being able to maintain verification of their value
-positive
-ex. You make a choice to seclude yourself
Stigma - ✔️✔️Undesired differentness which separates the person from others in a
society
-you have one trait/one characteristic that is negatively seen in society that you are
defined by that one trait alone
Deviancy - ✔️✔️If he or she is perceived to be significantly different from others in
some important characteristic and if it's difference is negatively valued
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