RST 230 Midterm 1 Exam Questions and Answers(A+ Solution guide)
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Course
RST 230
Institution
RST 230
Discrimination - ️️The translation into consequential behavior or prejudicial beliefs.
Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own conduct.
Actions or practices carried out by members of dominant racial or ethnic groups that
have ...
RST 230 Midterm 1 Exam
Discrimination - ✔️✔️The translation into consequential behavior or prejudicial beliefs.
Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own conduct.
Actions or practices carried out by members of dominant racial or ethnic groups that
have a differential and negative impact on members of subordinate racial or ethnic
groups.
Displacement/ scapegoat theory - ✔️✔️Inhibitions and sanctions of group life lead to
accumulation of theory frustration and aggression. Since frustrations cannot always be
expressed against actual sources of restraint, people displace their feelings on other
individuals who are not in the position to retaliate
Authoritarian personality theory - ✔️✔️Prejudice is a form of psychopathology resulting
from personality orientations developed in childhood. Personality traits integral to
authoritarianism include: submission to authority, belief in severe punishment, cognitive
rigidity, lack of tolerance toward ambiguity, avoidance of reflection and speculation, rigid
and highly hierarchical organization of family relations, general hostility and distrust
Ways to ensure quality service for multicultural customers - ✔️✔️Learn about different
cultures
Be a good observer, learn from mistakes
Offer additional information to customers
Try to lower language barrier
Research your current and potential customer demographics
Employ people with a broad range of cultural backgrounds
Marketing messages are appropriately tailored to minority populations (in a sensitive
logical way)
Inclusion - ✔️✔️A way of being with others that is welcoming, respectful, and values
experience, knowledge and abilities of others.
Barriers to Inclusion - ✔️✔️Negative attitudes and stereotypes
Psychological barriers
Communication barriers
Transportation
Financial/economic problems
Physical/structural barriers
Safety
Benefits to Inclusion - ✔️✔️Everyone gets equal access to services/products, it is
illegal not to (Civil Rights Act of 1964, Age Discrimination Act of 1967, ADA of 1990).
, Antecedents of beliefs - ✔️✔️Conditions that set the stage for beliefs to develop.
Beliefs - ✔️✔️Involve what people perceive to be true, reasons for beliefs:
Media
Experiences
Family
Community
Religion
education
Attitudes - ✔️✔️A learned predisposition to respond in a consistently favorable or
unfavorable manner with respect to a given object. OR the enduring positive or negative
feelings about some person, object, or issue.
Behaviors - ✔️✔️Any observable or measurable act, response or movement by an
individual. Just because a person holds these beliefs and attitudes doesn't mean their
behavior is going to be affected by it. U of Chicago study asking motel owners if they
would serve chinese people, said no. Sent chinese students in and most owners let
them in with a smile. Reasons: money, laws, easier to say things behind back
Stereotypes - ✔️✔️A standardized mental picture held in common by member of a
group that represents an oversimplified opinion, attitude, or judgement.
Core Dimensions of Diversity - ✔️✔️Characteristics or traits that you are born with
(hard or impossible to change). Ex: sexual identity, age, social class, gender,
race/ethnicity, mental/physical ability.
Secondary Dimension of diversity - ✔️✔️characteristics that can be changed over your
lifespan. Ex: Religion, Work Experience, Geographic Location, Organizational role &
level, communication style, work style, education, first language.
Barriers experienced by multicultural customers - ✔️✔️Service industry workers being
uncomfortable with multicultural customers, consumer racism (received no or sub-
standard service), Not providing products that multicultural people will understand
(foreigners watching a play, not understanding idioms)
Prejudice - ✔️✔️A negative attitude toward a socially defined group and toward any
person perceived to be a member of that group.
A preconceived opinion or attitude which is formed without due consideration of the
facts. It is not based on scientific proof or rational thought process.
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