RST 230 Exam 1 latest questions and answers all are correct graded A+
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Course
RST 230
Institution
RST 230
Stereotypes - ️️"A standardized mental picture held in common by members of a
group that represents an oversimplified opinion, attitude or judgment."
(Datillo, 1999)
Prejudice - ️️feeling not behavior
"A negative attitude toward a socially defined group and toward any person perceived t...
RST 230 Exam 1
Stereotypes - ✔️✔️"A standardized mental picture held in common by members of a
group that represents an oversimplified opinion, attitude or judgment."
(Datillo, 1999)
Prejudice - ✔️✔️feeling not behavior
"A negative attitude toward a socially defined group and toward any person perceived to
be a member of that group." (Ashmore, 1976).
Discrimination - ✔️✔️behavior
" The translation into consequential behavior of prejudicial beliefs"
(Tumin, 1973, p. 418).
Displacement / scapegoat theory - ✔️✔️• People require frustration, cant release
frustration against source of restraint,
Authoritarian personality theory - ✔️✔️• Form of pshychopahtology. See black or white.
Chant change mind
• General hostility and distrust
Scared of everything
beliefs - ✔️✔️involve what people perceive to be true
Attitudes - ✔️✔️"Learned predisposition to respond in a consistently favorable or
unfavorable manner with respect to a given object."
(Fishbein & Ajzen, 1975).
Behaviors - ✔️✔️any observable or measurable act, response or movement by an
individual (Datillo & Murphy, 1987). Walking out of a situation, asking for something else
• Categorization and stereotyping theory - ✔️✔️Catagatorize someone as a member of
group
Believe in negative characteristics of toup
Assign characteristic of group to single person
• Socialization and conformity theory - ✔️✔️• Prejudice is attributed to social culture
learning
, • Perceived racial threat theory (self-interest theory) - ✔️✔️• Minorities are precieved to
be a threat to the social cultural and economic position of the mail streeen]]
• Contact theory - ✔️✔️prejudice is the result of lack of equal status contact
• Value systems, cultural norms and ideologies - ✔️✔️• Prejudice believes are integral
to the American value system
• People who are prejudice are unable to live up to standards of American Creed.
• Realistic conflict theory - ✔️✔️Prejudice is born of direct competition for resources
Core dimentions - ✔️✔️born with, almost impossible to change( sex id, race, gender,
age) (social class doesn't belong
Secondary dimensions - ✔️✔️Easier to change, not born with them. (Education, work,
religion, location) (first language doesn't belong.)
Barriers by multicultural customers - ✔️✔️employees
-consumer racism
-products and policies
5. Ensuring quality service - ✔️✔️speak slowly so they can understand you
-don't judge an accent
-services, materials that appeal to them and they are able to understand
-higher people who speak different languages
-point at pictures
-look at census data
-be a good observer
-offer additional information
-measurement equivalencies
-lower language barrier
-learn basic words phrases
-learn about foreign cultures
antecedents of beliefs - ✔️✔️Conditions that set the stage for beliefs to develop. Ask
why
Media
Parents
Experiences
Education
Social network
Religion
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