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Cal/NEV JATC Workbook: Comprehensive Study from 1-2-1 to 1-2-16
Cal/NEV JATC Workbook: Comprehensive Study from 1-2-1 to 1-2-16
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Cal/NEV JATC Workbook: ComprehensiveStudy from 1-2-1 to 1-2-16
True - correct answer ✔✔Sexual harassment at work occurs whenever unwelcome conduct on the basis
of gender affects a person's job.
Hostile Environment - correct answer ✔✔The two basic types of sexual harassment as defined by the
law are Quid pro quo and _?__.
False - correct answer ✔✔A co-worker who has no control over another worker's employment can
commit quid pro quo sexual harassment.
knowingly unwelcome - correct answer ✔✔If you ask a co-worker out on a date, and the invitation is
presented in a civil manner, not __?__, it is not a form of sexual harassment.
True - correct answer ✔✔Power line workers should be careful with their speech because crude and
offensive language is one way in which a sexually hostile work environment can be created.
job-related - correct answer ✔✔Granting __?__ favors to those who participate in consensual sexual
activity is a form of sexual harassment.
False - correct answer ✔✔Displaying sexually suggestive pictures in a warehouse is not sexual
harassment because women seldom or never go into the warehouse.
sensitivity - correct answer ✔✔Courts now recognize the fact that men and women have different levels
of __?__ when it comes to behavior in the workplace.
physical or verbal - correct answer ✔✔One factor the courts often consider when they are determining
whether or not a "hostile environment" was created is whether the conduct was __?__.
,1 - correct answer ✔✔One factor the courts often consider when they are determining whether or not a
"hostile environment" was created is whether the conduct was by more than __?__ person(s).
1 - correct answer ✔✔One factor the courts often consider when they are determining whether or not a
"hostile environment" was created is whether the conduct was directed at more than __?__ person(s).
a co-worker or a supervisor - correct answer ✔✔One factor the courts often consider when they are
determining whether or not a "hostile environment" was created is whether the harasser was __?__.
False - correct answer ✔✔The best course of action to follow in the workplace, in order to avoid sexual
harassment, is to simply limit all sexually offensive conduct to your employees of the same gender.
like to see a member of my family treated in a similar manner - correct answer ✔✔If you are trying to
determine if your own conduct is proper, a good question to ask yourself is, would I __?__?
unwelcome conduct - correct answer ✔✔Only __?__ can result in sexual harassment.
outright, clear, concise rejection - correct answer ✔✔When an advance by a co-worker is unwelcome,
you should respond with a(n) __?__.
reported immediately - correct answer ✔✔Incidents of sexual harassment should be __?__.
True - correct answer ✔✔If you are a victim of sexual harassment, one thing you should NOT do is
handle severe or recurring harassment yourself.
1991 - correct answer ✔✔The courts established the "reasonable woman" rule concerning harassment
situations in __?__.
5 - correct answer ✔✔There are __?__ possible disciplinary measures that may be imposed upon an
employee found to be guilty of sexual harassment, ranging from being issued an oral or written warning
to termination.
,False - correct answer ✔✔Women are the only ones who can be victims of sexual harassment.
True - correct answer ✔✔Even if the person meant something as a joke, it can still be considered sexual
harassment.
False - correct answer ✔✔Sexual harassment is only an issue while at work.
true - correct answer ✔✔Asking a co-worker their sexual preference is considered a form of sexual
harassment after they have told you that it is unwelcome conduct.
customer service - correct answer ✔✔This lesson is about the importance of __?__.
employees - correct answer ✔✔Three groups of people who have a responsibility to obtain and maintain
satisfied customers are managers, owners, and __?__.
true - correct answer ✔✔It is important for employers to contribute to customer satisfaction so they can
continue to be paid for services or products.
true - correct answer ✔✔You can contribute to maintaining good customer service by your performance,
behavior, and appearance on the job site.
customer - correct answer ✔✔Marketing is everything a company does as seen from the viewpoint of
the __?__.
true - correct answer ✔✔A contractor's customer is the ultimate end user of electrical power.
workers on the job - correct answer ✔✔In many instances, the customer will judge the electrical
contractor by the __?__.
customer - correct answer ✔✔The most valuable asset to an electrical contractor is the __?__.
, true - correct answer ✔✔Without satisfied customers, there would be no business for contractors or
jobs for electrical workers.
getting new customers - correct answer ✔✔Our jobs depend not only on keeping all of our customers
satisfied, but also on __?__.
bankers - correct answer ✔✔Other groups of people, besides the customer and electrical workers, who
are interested in the electrical contractor include the owners, suppliers, and __?__.
true - correct answer ✔✔One result when customers are not oriented toward quality work is that they
will hire non-union employers.
false - correct answer ✔✔Working to stay within budget is not part of the job performance expected
from the electrical worker.
friendly and polite to - correct answer ✔✔Being __?__ others is one of the characteristics of acceptable
job behavior.
true - correct answer ✔✔An acceptable standard for personal appearance that can reflect the pride and
interest a person has in the job is to work at having a clean, healthy body resulting from good diet,
exercise, and rest.
employees - correct answer ✔✔Management studies have shown that customer service is directly
obtained through satisfied __?__.
better prodcutivity - correct answer ✔✔NECA contractors normally spend more money on training than
the competition for their employees. This extra expense to the contractor is expected to be recovered
through __?__.
true - correct answer ✔✔Having a dirty, messy truck could affect the way a customer looks at the
electrical contractor you are working for.
false - correct answer ✔✔Keeping a neat and tidy uniform means that you are not a hard worker.
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