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QUALITY CONTROL FINA EXAM QUESTIONS

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  • QUALITY CONTROL
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QUALITY CONTROL FINA EXAM QUESTIONS

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  • December 9, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • QUALITY CONTROL
  • QUALITY CONTROL
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GEEKA
QUALITY CONTROL:FINA EXAM QUESTIONS


Who created the Trilogy of Managerial Process - Answers - Joseph M Juran

Quality can be defined as - Answers - Conformance to standard / Free of Defects/
Meeting or exceeding needs & Expectations, continuing to improve/ Characteristics of a
product or service allowing it to meet stated or implied needs.

__________________________ was successful in helping Japan implement statistical
quality control, which enabled them to establish themselves as a world leader of quality
products. - Answers - William Edwards Deming

Describe Philip Crosby's " Quality Improvement Program" - Answers - Management
commitment, the cost of quality evaluation, corrective action, zero defects day

What factors determine a competitive market? - Answers - There are many buyers and
sellers/ Competition, supply and demand establish the market price

Team Learning - Answers - Acquiring meaning as a group

When it's imperative that absolutely no misinterpretation occur, communication should
be _________________________. - Answers - Documented

Walter Shewhart invented the ______________ as he recorded measurements for radio
headsets during WW1 - Answers - Control Chart

What is the First Stage of Team Development? - Answers - Forming- transition from
individuals to team

What does the acronym "SPC" stand for? - Answers - Statistical Process Control

What is the Second Stage of Team Development? - Answers - Storming- team members
begin to experience conflicts

Process technicians who employ statistical thinking use a _________________
approach to problem solving. - Answers - Scientific

What is the Third Stage of Team Development? - Answers - Norming- members accept
each other, knowing your role, know the ground rules

_________________ substantiate the need for change. - Answers - Data

What is the Fourth Stage of Team Development? - Answers - Performing- Roles and
Goals are settled, serious work begins

, What types of documentation must be present in order for a company to obtain IOS
9000 certification? - Answers - Quality records, Quality manual, Work instructions,
Operating procedures

Mental Models - Answers - Deeply ingrained assumption and generalizations.

Maslow's Hierarchy of Needs - Answers - Physiological, Safety, Love/Belonging,
Esteem, Self-actualization

Personal Mastery - Answers - A special level of proficiency achieved through lifelong
learning

True or False: The new philosophy of quirky used today throughout the process industry
requires that consistency be maintained in addition to conformance to specifications -
Answers - True

Shared Vision - Answers - A common identify and sense of destiny.

____________ how efficiently resources are used - Answers - Productivity

Systems Thinking - Answers - A conceptual framework of interrelated actions.

Which of the following justify the need for a SPC control system? Select all that apply. -
Answers - Predictable processes, Improved product quality, Known process capabilities

Downsizing - Answers - Reduction in size of business and workforce

Procedures convey step-by-step instructions while policies provide broad
_______________ - Answers - Guidelines

Revenue - Answers - incoming money/money in

Data is used to _______________ a sample, infer meaning to a population and predict
how the process may perform in the future. - Answers - Describe

Profit - Answers - total revenue minus total cost

Which two of the following properties are needed to describe a normal distribution? -
Answers - Spread and Mean

Net income - Answers - Adjusted gross revenue ( sales returns, discounts, taxes)

Policies and procedures are written to address activities in which of the following areas
of a process plant? - Answers - Safety, Operations, Quality, Laboratory

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