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Essay Disability Studies (PSY101)

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An Observational Study on Wheelchair Accessibility at South Shore Plaza evaluates the inclusivity of a major shopping mall, highlighting strengths like accessible parking and wide pathways while addressing critical gaps in restrooms, drop-off points, and elevators. Grounded in ADA standards and su...

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  • December 9, 2024
  • 15
  • 2024/2025
  • Essay
  • Unknown
  • A+

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An Observational Study on Wheelchair Accessibility at South Shore Plaza




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, Executive Summary

This study evaluates the wheelchair accessibility of South Shore Plaza in Braintree,

focusing on physical infrastructure, resource availability, and user engagement. While strengths

such as well-maintained pathways, functional elevators, and accessible parking spaces were

noted, critical gaps in restroom accessibility, tactile signage, seating options, and staff

engagement remain. These weaknesses hinder the plaza’s inclusivity and overall user experience.

Some of the key recommendations include:

 Install automatic door openers and grab bars in restrooms.

 Add tactile and Braille signage at key locations for visually impaired visitors.

 Increase shaded and temperature-controlled seating options in high-traffic areas.

 Provide proactive staff training on disability awareness.

 Implement a feedback system to address accessibility concerns dynamically.

By implementing these changes, South Shore Plaza can enhance its inclusivity, benefiting not

only individuals with disabilities but also the broader community.

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