HRIR Chapter 8 Exam Questions
100% Correct Solutions
Performance management - Answers -✔✔ use of performance data to effect
organizational culture, systems and processes, set goals, allocate resources and affect
policies and programs and share results
Performance appraisal - Answers -✔✔ process of organization evaluate employee
performance
Uses of Performance appraisal - Answers -✔✔ -job redesign
- pay/promotion/raise decsions
- feedback for improvement
-employee/career development
- appraisal of training program
Performance Appraisal systems: - Answers -✔✔ 1) Job related
- evaluates behaviours that constitute job success
2) Practical
- understood by evaluators and employees
3) Have performance standards
- benchmarks for measuring performance
4) have performace measures
- ratings used to evaluate performance
Performance measures - Answers -✔✔ Direct: rater actual sees employee
performance
ex. listening to employees real customer service phone calls
Indirect: rater has only substitutes for performance
ex. written test on company procedures when dealing with customer - less acurate
Objective: verifiable by others, usually quantitative ex. average length of time to solve
customer problem
Subjective: not verifiable by others, based on raters opinion ex. evaluating employee
customer service in subjective - rater and employee have dif opinion on manners
Designing effective performance management process (effective performance appraisal
system) - Answers -✔✔ 1. Validity - relevance
ex. performance criteria must be sased on a thorough job analysis
2. Reliability - consistency
100% Correct Solutions
Performance management - Answers -✔✔ use of performance data to effect
organizational culture, systems and processes, set goals, allocate resources and affect
policies and programs and share results
Performance appraisal - Answers -✔✔ process of organization evaluate employee
performance
Uses of Performance appraisal - Answers -✔✔ -job redesign
- pay/promotion/raise decsions
- feedback for improvement
-employee/career development
- appraisal of training program
Performance Appraisal systems: - Answers -✔✔ 1) Job related
- evaluates behaviours that constitute job success
2) Practical
- understood by evaluators and employees
3) Have performance standards
- benchmarks for measuring performance
4) have performace measures
- ratings used to evaluate performance
Performance measures - Answers -✔✔ Direct: rater actual sees employee
performance
ex. listening to employees real customer service phone calls
Indirect: rater has only substitutes for performance
ex. written test on company procedures when dealing with customer - less acurate
Objective: verifiable by others, usually quantitative ex. average length of time to solve
customer problem
Subjective: not verifiable by others, based on raters opinion ex. evaluating employee
customer service in subjective - rater and employee have dif opinion on manners
Designing effective performance management process (effective performance appraisal
system) - Answers -✔✔ 1. Validity - relevance
ex. performance criteria must be sased on a thorough job analysis
2. Reliability - consistency
