HRIR Chapter 8 Exam Questions 100% Correct Solutions
Performance management - Answers - use of performance data to effect organizational culture, systems and processes, set goals, allocate resources and affect policies and programs and share results
Performance appraisal - Answers - process o...
HRIR Chapter 8 Exam Questions
100% Correct Solutions
Performance management - Answers -✔✔ use of performance data to effect
organizational culture, systems and processes, set goals, allocate resources and affect
policies and programs and share results
Performance appraisal - Answers -✔✔ process of organization evaluate employee
performance
Uses of Performance appraisal - Answers -✔✔ -job redesign
- pay/promotion/raise decsions
- feedback for improvement
-employee/career development
- appraisal of training program
Performance Appraisal systems: - Answers -✔✔ 1) Job related
- evaluates behaviours that constitute job success
2) Practical
- understood by evaluators and employees
3) Have performance standards
- benchmarks for measuring performance
4) have performace measures
- ratings used to evaluate performance
Performance measures - Answers -✔✔ Direct: rater actual sees employee
performance
ex. listening to employees real customer service phone calls
Indirect: rater has only substitutes for performance
ex. written test on company procedures when dealing with customer - less acurate
Objective: verifiable by others, usually quantitative ex. average length of time to solve
customer problem
Subjective: not verifiable by others, based on raters opinion ex. evaluating employee
customer service in subjective - rater and employee have dif opinion on manners
Designing effective performance management process (effective performance appraisal
system) - Answers -✔✔ 1. Validity - relevance
ex. performance criteria must be sased on a thorough job analysis
2. Reliability - consistency
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Stuviaascorers. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
