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C215 STUDY EXAM QUESTIONS AND ANSWERS.
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C215 STUDY EXAM QUESTIONS AND ANSWERS. Which definition used for quality evaluates how well a product performs its intended function? Fitness for use Support services Value for price paid Psychological criteria - CORRECT ANSWER Fitness for use Which total quality management (TQM)...

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  • December 12, 2024
  • 26
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • c215 study exam questions and answers

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C215 STUDY EXAM QUESTIONS AND
ANSWERS.
Which definition used for quality evaluates how well a product performs its intended function?




Fitness for use

Support services

Value for price paid

Psychological criteria - CORRECT ANSWER Fitness for use



Which total quality management (TQM) process was developed to stress management's responsibility
for quality?




Statistical quality control charts

Fitness quality for use

14 points for quality improvement

Product design quality - CORRECT ANSWER 14 points for quality improvement



Which total quality management (TQM) process consists of 13 published standards and guidelines?




ISO 1400

ISO 9002

ISO 9001

ISO 9000 - CORRECT ANSWER ISO 9000

,A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.



Which quality tool should the company use to focus on correcting this particular issue?



Scatter diagram

Control chart

Flowchart

Checklist - CORRECT ANSWER Checklist



Which quality control tool should be used to monitor the current status or end result of a process?




Checklist

Flowchart

Control chart

Scatter diagram - CORRECT ANSWER Control chart



Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?




Baseline for managing quality process; investment in preventative costs; budgeting



Enhance competition; understand consumer preferences; maintain communication with operations



Review and recommend product changes; satisfy customer needs; open communication

, Reward employees; motivate staff performance; manage operations planned changes - CORRECT
ANSWER Enhance competition; understand consumer preferences; maintain communication with
operations



What is the common theme in total quality management (TQM) across all functions in an organization?




To satisfy customer needs

To enhance management software

To reward people rather than teams

To ensure profit from product changes - CORRECT ANSWER To satisfy customer needs



Which concept of variation measures the central tendency of a set of data?




Mean

Range

Standard deviation

Variable - CORRECT ANSWER Mean



What do assignable causes of variation indicate?




A computer virus was found in the system.



Out-of-control signals were found in the process.

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