CITM-001
Certified Information
Technology Manager
(CITM)
,1.Organizations are linked extensively to increase (Choose two)
A. Reduce Cycle Times
B. Increase Cycle Times
C. Improve Accuracy
D. Increase Capability
Answer: A, C
Explanation:
Organizations are linked extensively to increase their efficiency and effectiveness in
achieving their goals. By reducing cycle times, organizations can deliver their
products or services faster and more responsively to their customers. By improving
accuracy, organizations can reduce errors, waste, and rework, and enhance their
quality and reliability. These outcomes can also increase the capability of the
organization to meet the changing needs and expectations of the market and the
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stakeholders.
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Reference: Sample Exam - GAQM, page 1, question 1; The Future of Flexibility at
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Work, paragraph 4.
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2.Temporary work groups may include employees of customers, suppliers or partner
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corporations.
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A. True
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B. False
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Answer: A
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Explanation:
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Temporary work groups are formed for a specific purpose and usually dissolve after
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the task is completed. They may include employees of customers, suppliers or
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partner corporations who collaborate with the organization to achieve a common goal.
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For example, a temporary work group may be created to develop a new product,
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launch a marketing campaign, or implement a new system. Temporary work groups
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can benefit from the diverse perspectives, skills, and resources of, their members, as
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well as foster innovation and learning.
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Reference: CITM Course Outline, Flexible
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Work Arrangements: Types and Benefits
3.How many trends have drastically altered the way organizations use technology?
A. Six
B. Seven
C. Eight
D. Five
Answer: A
Explanation:
According to the CITM certification, there are six trends that have drastically altered
, the way organizations use technology.
These are:
Cloud computing: The delivery of computing services over the internet, such as
servers, storage, databases, networking, software, analytics, and intelligence. Cloud
computing enables organizations to access scalable, flexible, and cost-effective IT
resources on demand.
Big data and analytics: The collection, processing, and analysis of large and complex
data sets to generate insights and value. Big data and analytics enable organizations
to improve decision making, optimize operations, enhance customer experience, and
create new products and services.
Social media and collaboration: The use of online platforms and tools to
communicate, share, and interact with others. Social media and collaboration enable
organizations to engage with customers, employees, partners, and stakeholders, as
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well as to foster innovation and knowledge sharing. Mobile and wireless: The use of
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devices and networks that allow users to access information and services anytime
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and anywhere. Mobile and wireless enable organizations to extend their reach,
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improve productivity, and offer convenience and personalization.
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Internet of things (IoT): The network of physical objects that are embedded with
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sensors, software, and other technologies to connect and exchange data with other
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devices and systems. IoT enables organizations to monitor and control their assets,
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processes, and environments, as well as to create new business models and
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opportunities.
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Cybersecurity: The protection of information systems and data from unauthorized
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access, use, disclosure, modification, or destruction. Cybersecurity enables
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organizations to safeguard their assets, reputation, and trust, as well as to comply
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with laws and regulations.
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Reference: CITM certification, page 9
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McKinsey Technology Trends Outlook 2023
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Here’s how technology has changed the world since 2000
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10 Ways Technology Has Reshaped the Modern Workplace
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4.True or False: Managers today make Information Technology an integral part of
their jobs.
A. True
B. False
Answer: A
Explanation:
Managers today make Information Technology an integral part of their jobs because
IT plays a fundamental role in both the structure and control of the modern business.
IT enables managers to perform various tasks such as planning, organizing, leading,
and controlling more efficiently and effectively. IT also helps managers to
communicate, coordinate, and collaborate with internal and external stakeholders, as
