Answers.
Problem solving heuristic correct answers Identify the problem/opportunity
Decide if it worth pursuing
Properly define the problem/opportunity
Generate solutions
Evaluate the alternatives and choose which is best
Implement the solution
Evaluate the results
What is a system? correct answers a process that produces something
Difference between a system and opportunity correct answers a system exists
an opportunity does not
Techniques in problem identification correct answers - Emotions
- Observations
- Knowledge
- Assuming nothing is perfect/optimal
Techniques to identify opportunitues correct answers - Wishes
- Paradigm shift
- Creativity
Why should one not invest in pursuing a problem/opportunity correct answers - Not enough
benefit
- Lack of political clout
- Lack of technology
- Lack of people skills
- Not willing to champion the cause
Important techniques for proper problem definition correct answers Explore the problem
Present state v Desired State
Statement- restatement
What is, what is not the problem (dunker diagram)
Blockbusting ideas correct answers Osborn's checklist to generate new ideas
random words
shout out solutions
ask people directly
future-ing (10 years later)
Take a break
fishbone diagram correct answers the main idea is the backbone and each sub-category is a "rib"