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BUS3020 PRODUCTION AND OPERATIONS EXAM 1 QUESTIONS WITH ANSWERS; GRADED A+
This exam gives a comprehensive revision summary for scholar to achieve great heights in PRODUCTION AND OPERATIONS courses
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BUS3020 PRODUCTION ANDOPERATIONS EXAM 1: MULTIPLE
CHOICE QUESTIONS WITH SOLUTIONS
Which is not true regarding differences between goods and services?
a. Services are generally produced and consumed simultaneously; tangible goods are
not.
b. Services tend to be more knowledge-based than products.
c. Services tend to have a more inconsistent product definition than goods.
d. Goods tend to have higher customer interaction than services.
e. None of the above is true. - D
Walter Shewhart is listed among the important people of operations management
because of his contributions to
a. assembly line production
b. measuring the productivity in the service sector
c. statistical quality control
d. just-in-time inventory methods
e. all of the above - C
Which of the following statements best characterizes delivery reliability?
a. a company that always delivers on the same day of the week
b. a company that always delivers at the promised time
c. a company that delivers more frequently than its competitors
d. a company that delivers faster than its competitors
e. a company that has a computerized delivery scheduling system - B
Which of the following represent an opportunity for generating a new product?
a. understanding the customer
b. demographic change, such as decreasing family size
c. changes in professional standards
d. economic change, such as rising household incomes
e. All of the above are such opportunities. - E
A graphic technique for defining the relationship between customer desires and
product/service is
a. the House of Quality
b. Product Lifecycle Management
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