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Keep an eye on the clock and pace yourself.
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not be accepted.
,1. Which of the following best describes 'transformational
change'?
- A) Incremental changes in processes
- B) Fundamental changes to organizational structure and
culture
- C) Adjustments to existing policies
- D) Changes limited to technological upgrades
Correct ANS: B
Rationale: Transformational change refers to substantial
shifts that affect the entire organization, typically involving
changes in culture, strategy, and structure.
2. What is the primary focus of Kotter's Eight Step Process for
Leading Change?
- A) Employee satisfaction
- B) Technological implementation
- C) Managing resistance
- D) Guiding organizations through change effectively
Correct ANS: D
Rationale: Kotter's model is designed to provide a structured
approach to leading successful organizational change.
,3. In Lewin's Change Management Model, what is the first step?
- A) Change
- B) Unfreeze
- C) Refreeze
- D) Implement
Correct ANS: B
Rationale: "Unfreeze" is the initial step where current
behaviors are recognized and the need for change is established.
4. Which of the following is a characteristic of the 'learning
organization'?
- A) Strict hierarchical structure
- B) Resistance to change
- C) Continuous adaptation and knowledge sharing
- D) Emphasis on individual performance over teamwork
Correct ANS: C
Rationale: A learning organization actively promotes an
environment conducive to continuous learning and adaptation.
, - A) ADKAR
- B) Kotter's Model
- C) McKinsey 7-S Framework
- D) Lewin's Model
Correct ANS: C
Rationale: The McKinsey 7-S Framework incorporates
shared values and culture as key elements essential for effective
change.
Fill-in-the-Blank Questions
6. The process of reducing resistance to change through
supportive measures is called ____.
Correct ANS: facilitation
Rationale: Facilitation involves guiding individuals through
change to minimize resistance.
7. A ____ is a structured approach to managing uncertainty and
making the transition from a current state to a desired future state.
Correct ANS: change management plan
Rationale: A change management plan outlines the steps and
strategies to execute and manage change effectively.
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