Module 4 EMD Aspects in Crisis
Management & Quality Assurance &
Legal Issues & Coaching in EMD
Outcomes of Health quality هي مخرجات الجوده- Answer: measurements that represent the impact on
the health status of individuals or populations post to implementing of an intervention. A broad
definition includes health-status outcome, which refers to the degree of patient satisfaction, behavior,
and knowledge improvement.( هي قياس الحاله الصحيه بعد التدخل وقياس رضى المريض والسلوك
كلمات مهمه) وتحسين المعرفهintervention-patient satisfaction-knowledge improvement
Key Performance Indicator of Health quality موشر االداء- Answer: is a measure that indicates the
change in a parameter that contributes to improving patients care or clinical outcomes. هو مقياس يشير
الى التغير في النتائج السريريه (كلمات مهمه-change - clinical outcomes.
Six dimensions of Health Care Quality ابعاد الجوده- Answer: means the domains of health quality, in
which those dimensions will tune the quality improvement 's outcomes to serve one of these
dimensions. (ضوابط تحسين الجوده كلمات مهمهdimensions-tune)
Benchmark of Health Care Quality معاير الجوده الصحيه- Answer: is a process of measuring the
performance of an organization compared to other ideal practices or optimal standards of care or
evidence-based literature review. هي علمية قياس االداء مقارنه بمعاير مثاليه (كلمات مهمه- process-
performance-based literature review.
Institute of Medicine defines health care quality as يعرف معهد الطب الجوده انها- Answer: quality of
care is a degree to which health services for an individual and a population increases the likelihood of
desired health outcomes and consistent with current professional knowledge هي الدرجه التي تزيدبها
الخدمه الصحيه للفردوالسكان واحتمال النتائج المرغوبه
يمكن تجي تعداد او سناريوهات مثل الهوملس مثال على
Equitable - Answer: والطبيب الي اعطاء عالج خطا مثال على
Safe
The key components of effective function are classified into three categories: - Answer: 1-Prospective (
المراقبه والمراقبه دائما قبل نبحث بتعريف عن-(before كلمه
2- concurrent متزامن والمزامنه من خالل نبحث في التعريف عن كلمه-during-)
3-retrospective. اثر رجعي دائما يكون بعد نبحث في العريف عن كلمه-after
Prospective Components: - Answer: hese components form the baseline of any effective quality
assurance process of a Dispatching System operation, and these activities are needed before the
function commencement to ensure an effective quality management process.
طيب وش معناها بالعربيProspective Components: - Answer: يعني االشياء الي يسويها قسم الجوده قبل
التوظيف مثل التدريب وتشغيل مركز االرسال والبروتكول.
The prospective activities are the quality management that is conducted before the actual function and
operation of the Dispatching Center, and it mainly includes EMD protocol, personnel: EMD preparation,
and training.
EMD Protocol - Answer: is the systemic approach of dealing with public medical emergencies through
public communication system (Phone calls)
2- priority of the medical emergency and details اولويه الطورى والتفاصيل
Prospective Components وش يسون بعد وش مهامهم غير انهم يدربون الموظفين ويجهزون مركز
االرسال والبروتكول- Answer: Personnel includes the EMD candidate selection and evaluation, EMD
training, EMD certification. يعطون شهاده ويقيمون ويدربون
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