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DECA Hospitality and Tourism Cluster Exam Questions Practice And Answers 100% Verified
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DECA Hospitality and Tourism Cluster Exam Questions Practice And Answers 100% Verified
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DECA Hospitality and Tourism ClusterExam Questions Practice And Answers
100% Verified
1. What type of debtor-creditor relationship involves the acquisition and use of credit
cards? CORRECT ANSWERS Voluntary
2. One of the characteristics of the form of business ownership known as an LLC is that
CORRECT ANSWERS the owners' personal property cannot be taken to pay the
business's debts.
3. A community experiences an increase in food and beverage taxes. How might the tax
increase impact the hospitality industry in the community? CORRECT ANSWERS Hotel
restaurants and banquet facilities generally increase the prices of their products.
4. A business that makes sure that a line of seasonal goods is in stock and on display
when the first advertisement appears in the newspaper is coordinating channel
management with CORRECT ANSWERS promotion.
5. Which of the following actions are foreign hotel chains taking that most encourages
bookings by travel agents in a different country: CORRECT ANSWERS Paying
commissions in the travel agents' currency
6. Which of the following business resources provides information about the company's
dress codes and vacation policies; and general rules for appropriate behavior:
CORRECT ANSWERS Employee handbook
7. What should employees be willing to accept when defending their ideas objectively?
CORRECT ANSWERS Critical feedback
8. Which of the following is typically the first step in holding a group discussion:
CORRECT ANSWERS Make sure group members understand the group's purpose.
9. Why is it important for speakers to rehearse an oral presentation? CORRECT
ANSWERS Rehearsing helps the speaker improve the delivery of the message.
10. An employee is preparing a formal report and must present important facts in the
sequence in which they occurred. The employee should prepare the report by
presenting the information in ___________ order. CORRECT ANSWERS chronological
11. Businesspeople need to use the correct words in written communication in order to
make sure that the receiver __________ the message. CORRECT ANSWERS
understands
, 12. A memorandum is typically used for communication that takes place CORRECT
ANSWERS within a business.
13. Every Friday; Odessa is supposed to remind employees to complete and sign their
time sheets before going home for the weekend. What is the most appropriate channel
for Odessa's reminder to employees? CORRECT ANSWERS Email
14. What trait is being demonstrated when employees treat customers with respect and
without prejudice? CORRECT ANSWERS Consideration
15. What is the first step in handling customer complaints? CORRECT ANSWERS Let
the customer explain the problem.
16. The ABC corporation's privacy policy states that the company will maintain the
confidentiality of its customers' information at all times. Which of the following would be
a violation of that policy? CORRECT ANSWERS Selling customer lists without the
customers' consent to third parties
17. The Abbey Hotel uses multiple channels of distribution so that CORRECT
ANSWERS there are multiple ways for guests to reserve their rooms.
18. Form utility applies only to tangible goods such as CORRECT ANSWERS
sweatshirt
19. Producers are willing to manufacture more of a product when CORRECT
ANSWERS its selling price is increased.
20. Businesses that contribute money to local educational; cultural; and training
programs are showing social responsibility to their CORRECT ANSWERS communities.
21. The owner of a small company decides to stock a new product. Which business
activity should the owner use to inform potential customers about the new product?
CORRECT ANSWERS Marketing
22. How has the spread of capitalism in the world since the early 1990s affected
business? CORRECT ANSWERS It has encouraged the growth of a global economy.
23. Which phase of the business cycle would most likely have an unfavorable effect on
the business environment: CORRECT ANSWERS Contraction
24. The formula that is generally used to measure productivity is CORRECT ANSWERS
outputs divided by inputs.
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