DECA Hospitality Cluster Exam
Questions And Answers | Guaranteed
Pass
When an agents legally acts in the best interests of his/her clients, the agent is
establishing in a(n) __________ relationship CORRECT ANSWERS Fiduciary
Which of the following is one of the rights of customers in the travel and tourism industry
CORRECT ANSWERS To be informed about a destination's social conditions
Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling.
For many years, the majority of Kathy's revenue came from commissions on airline
ticket sales. Now, though, most of Kathy's clients purchase their tickets online instead of
from her travel agency. These clients can purchase tickets directly from the airlines or
through online travel agencies like Priceline or Expedia. Oftentimes, the tickets that they
purchase online are less expensive than the tickets that Kathy offers. This is an
example of CORRECT ANSWERS disintermediation
One way that a manufacturer can foster positive relationships with its channel members
is by CORRECT ANSWERS providing training programs
When writing informational messages, business employees should explain the situation
and include sufficient data for the recipient to be able to CORRECT ANSWERS make a
decision
You have a customer-service mindset if you believe that your customers are your
CORRECT ANSWERS employers
You pay Burger King for the right to set up a location in Barcelona under the corporate
headquarters' guidance and regulation. This is an example of CORRECT ANSWERS
Franchising
One of the reasons you should listen to criticism carefully is that is shows that you
CORRECT ANSWERS Take the criticism seriously
A person can determine the reason for conflict by CORRECT ANSWERS asking why
the disagreement is occurring
Why is accepting responsibility for your own actions important to effective human
relations skills? CORRECT ANSWERS People will be able to depend on you
Why is it important for individuals to periodically validate their credit histories?
CORRECT ANSWERS To avoid being denied credit
Questions And Answers | Guaranteed
Pass
When an agents legally acts in the best interests of his/her clients, the agent is
establishing in a(n) __________ relationship CORRECT ANSWERS Fiduciary
Which of the following is one of the rights of customers in the travel and tourism industry
CORRECT ANSWERS To be informed about a destination's social conditions
Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling.
For many years, the majority of Kathy's revenue came from commissions on airline
ticket sales. Now, though, most of Kathy's clients purchase their tickets online instead of
from her travel agency. These clients can purchase tickets directly from the airlines or
through online travel agencies like Priceline or Expedia. Oftentimes, the tickets that they
purchase online are less expensive than the tickets that Kathy offers. This is an
example of CORRECT ANSWERS disintermediation
One way that a manufacturer can foster positive relationships with its channel members
is by CORRECT ANSWERS providing training programs
When writing informational messages, business employees should explain the situation
and include sufficient data for the recipient to be able to CORRECT ANSWERS make a
decision
You have a customer-service mindset if you believe that your customers are your
CORRECT ANSWERS employers
You pay Burger King for the right to set up a location in Barcelona under the corporate
headquarters' guidance and regulation. This is an example of CORRECT ANSWERS
Franchising
One of the reasons you should listen to criticism carefully is that is shows that you
CORRECT ANSWERS Take the criticism seriously
A person can determine the reason for conflict by CORRECT ANSWERS asking why
the disagreement is occurring
Why is accepting responsibility for your own actions important to effective human
relations skills? CORRECT ANSWERS People will be able to depend on you
Why is it important for individuals to periodically validate their credit histories?
CORRECT ANSWERS To avoid being denied credit
