TAP Test- Chapter 1 Overview of the
Travel and Tourism Industry
ASTA - answer American Society of Travel Agents
Benefit - answer A positive result that a feature brings to a particular client
Business Travel - answer Or Corporate Travel- includes all trips that are purchased by
businesses and made for their purpose
Commission - answer a fee or percentage of a sale
Commodity - answer Something that varies little and has the same value everywhere
Conference System - answer a system by which a group of suppliers controls the sale
of their product, appointing agents to sell it and establishing a standard contract
Demographic Segmentation - answer the process of categorizing people according to
characteristics such as age, sex, or marital status
Dependables - answerpeople who value familiarity and comfort who tend to visit popular
places/ and return to the same ones again and again
Distributor - answerA company that acts as a intermediary between suppliers and
travelers
Familiarization Trip - answerA trip offered to travel professionals at a reduced rate so
they can inspect hotels, restaurants, and sample area attractions and services
Feature - answerAn inherent characteristic of a product or service
High Season - answerThe season when rates and traffic peak
Hospitality Industry - answersupplies hotel accommodations and food and beverage
services
Incentive Travel - answerA prize or reward for employees usually for productivity or
sales performance
Leisure Travel - answerTravel done for pleasure (travel to visit family or friends
generally included.)
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