MGMT 221 Module 2 Exam Questions and Answers Latest Update 2025 (Rated A+)
Ad hoc report - Answers An unplanned report.
Batch processing - Answers A process that collects all the transactions for a day, shift, or other time
period, and then processes the data and updates the data stores.
Cloud computing - Answers A general term for infrastructures that use the Internet and private
networks to access, share and deliver computing resources.
Cloud service agreement (CSA) (or cloud service level agreement) - Answers A negotiated agreement
between a company and a service provider that can be a legally binding or informed contract.
Customer-centric - Answers A way of doing business with customers in a way that provides a positive
customer experience before and after the sale or service in order to drive repeat business, customer
loyalty and profits.
Data - Answers The raw material that describe products, customers, events, activities, and transactions
that are recorded, classified, and stored.
Data as a service (DaaS) - Answers An information provision and distribution model in which data files
(including text, images, sounds, and videos) are made available to customers over a network, typically
the Internet.
Data center - Answers A data center is a facility that centralizes an organization's IT operations and
equipment, and where it stores, manages, and disseminates its data.
Data governance - Answers The control of enterprise data through formal policies and procedures to
help ensure data can be trusted and are accessible.
Data silo - Answers A stand-alone data store from which the stored data is not accessible by other
information systems that need it or that are accessible from outside of the department.
Database - Answers A collection of data sets or records stored in a systematic way.
Decision support system (DSS) - Answers A knowledge-based system used by senior managers to
facilitate the creation of knowledge and allow its integration into the organization.
Dirty data - Answers A term for poor-quality data that lacks integrity and cannot be trusted.
Enterprise architecture (EA) - Answers The architecture that guides the evolution, expansion, and
integration of information systems (ISs), digital technology, and business processes.
Exception report - Answers A report that is generated when something is outside the norm, either
higher or lower than expected.
, Executive information system (EIS) - Answers An information system in which executives input specific
knowledge provided by DSSs and apply their experience, expertise, and skills to create wisdom that will
lead to corporate strategies.
Goal seeking - Answers A term which refers to when a decision-maker has a specific goal in mind and
needs to determine how that outcome could be achieved and whether it is feasible to achieve that
desired outcome.
Information - Answers The data that have been processed, organized, or put into context so that they
have meaning and value to the person receiving them.
Information management - Answers The use of IT tools and methods to collect, process, consolidate,
store, and secure data from sources that are often fragmented and inconsistent.
Information system (IS) - Answers A combination of information technology and people's activities using
the technology to support business processes, operations, management, and decision-making at
different levels of the organization.
Infrastructure as a service (IaaS) - Answers A way of delivering servers, storage, networks, work-load
balancers, and OSs as an on-demand service.
IT infrastructure - Answers The inventory of physical IT devices that an organization owns and operates.
IPOS - Answers The cycle of inputting, processing, outputting, and storing information in an information
system.
Knowledge - Answers A term for that which adds understanding, experience, accumulated learning, and
expertise as they apply to a current problem or activity, to information.
Management information system (MIS) - Answers A general-purpose reporting system.
Master data - Answers The business-critical information on customers, products, and services, vendors,
locations, employees, and other things needed for operations and business transactions.
Master data management (MDM) - Answers The process of linking and synchronizing all critical data
from disparate systems in to one file called a master file.
Online transaction processing (OLTP) system - Answers A system that process transactions in real-time
as they occur.
Platform as a service (PaaS) - Answers A service that enables the quick and easy creation, testing, and
employment of web applications without the necessity of buying and maintaining the software and
infrastructure underneath it.
Private cloud - Answers A cloud-based technology that does not share computing and storage within a
company's network with other cloud users.
