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COB 300 Management Exam 1
Questions and Answers 100% Pass
Management - ✔✔Getting work done through others. "My job is to make sure everybody is enabled to
do what they do well." Managers have to be concerned with efficiency and effectiveness
Management wasn't just about being the boss, making decisions, and telling others what to do. Managers
expectations of what they are doing changed over time. They saw their role as problem solver and
troubleshooter. They are in charge of people development, not production.
Efficiency - ✔✔getting work done with a minimum of effort, expense, or waste.
Effectiveness - ✔✔accomplishing tasks that help fulfill organizational objectives such as customer service
and satisfaction.
Fayol Quote - ✔✔Success of an enterprise generally depends much more on the administrative ability of
its leaders than on their technical ability, considered the founder of the field of management. Owned a
large steel company in the early 1900's.
Four Functions of Management - ✔✔planning, organizing, leading, controlling
planning - ✔✔determine organizational goals and a means for achieving them, one of the best ways to
improve performance. "What business are we in?"
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Emily Charlene
Lead Athor
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organizing - ✔✔deciding where decisions will be made, who will do what, who will work fir whom
leading - ✔✔inspiring and motivating workers to work hard to achieve organizational goals
controlling - ✔✔monitoring progress towards goal achievment and taking corrective action when
progress isn't being made. set standards to achieve goals, compare actual performance to standards, make
changes to return performance to those stanards.
kinds of managers - ✔✔top managers: Ceo, coo, Cfo, Vp, Corporate heads
middle managers: general mngt, plant mngt, regional manager, divisional manager
First-line managers: Officer manager, shift supervisor, department manager
Team leaders: Team leader, team contact, group facilitator
importance of middle managers - ✔✔account for 22% difference in performance across companies, in
video game industry three times as important as developers, making sure the people at the bottom and
the top are getting what they need.
first-line managers - ✔✔manage performance of entry-level employees, do not supervise other managers.
Monitors, teaches, and short term planning. Make schedule and operating plans, based on intermediate-
range plans of middle management.
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Emily Charlene
Lead Athor
©All Rights Reserved, 2025
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team leader - ✔✔no formal supervisor, teams themselves perofrm nearly all of the functions performed
by the first-line managers under traditional hierarchies. Responsibly for facilitating team activities
towards accomplishing a goal. Not responsbile for performance, the team is.
Team leader should be at the service of the group. But the team members make the outcome.
Good relationships are crucial, must be well managed by team leaders, who are responsible for fostering
good relationships and addressing problematic ones within their teams.
Team leaders are also responsible for managing external relationships. Team leaders act as the bridge or
liaison between their teams and other teams, departments, and divisions in a company.
3 major roles of managers - ✔✔managers fulfill three major roles while performing their jobs—
interpersonal, informational, and decisional. In other words, managers talk to people, gather and give
information, and make decisions.
Most of the time they put out fire.
Interpersonal: Figurehead, leader, liaison
Information: Monitor, disseminator, spokesperson
Decision: Entrepeneur, disturbance handler, resources allocator, negotiator
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Emily Charlene
Lead Athor
©All Rights Reserved, 2025
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In fulfilling the interpersonal role of management, managers perform three subroles: - ✔✔figurehead,
leader, and liaison.
Figurehead role- interpersonal skills of management - ✔✔managers perform ceremonial duties like
greeting company visitors, speaking at the opening of a new facility, or representing the company at a
community luncheon to support local charities.
leader role- interpersonal skills of management - ✔✔motivate and encourage owrkers to accomplish
organizational objectives
Liaison role- interpersonal skills of management - ✔✔deal with people outside their units.
Informational role of management - ✔✔as gathering information by scanning the business environment
and listening to others in face-to-face conversations, processing that information, and then sharing it with
people both inside and outside the company.
monitor role - ✔✔managers scan their environment for information, actively contact others for
information, and, because of their personal contacts, receive a great deal of unsolicited information.
Williams, Chuck. MGMT8 (New, Engaging Titles from 4LTR Press) (Page 12). South-Western College
Pub. Kindle Edition.
disseminator role - ✔✔managers share the information they have collected with their subordinates and
others in the company.
Because of their numerous personal contacts and their access to subordinates, managers are often hubs
for the distribution of critical information.managers distribute information to employees inside the
company
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Emily Charlene
Lead Athor
©All Rights Reserved, 2025
