• "I" Language - o Emphasizes ownership of your feelings, opinions, and
beliefs
o Emotion: I feel...
o Behavior: "when you..."
o Why: "because..."
• "You" Language - o Places the focus of attention and blame on other
people
• Attributions - o Explanations for others' comments or behaviors
,Terms in this set (100) Q&A
o "Why?"
• Attributions take two forms - Internal
External
• Biases in Attribution Formation - Fundamental Attribution Error
Self Serving Bias
• Communication Accommodation Theory (Giles 1973) - o Holds that
people are motivated to adapt their language when:
• They are seeking social approval
• They wish to establish relationships
• They view others' language as appropriate
• Cooperative Verbal Communication: - o Is easily understood
o Takes ownership with "I" language
o Includes others with "we" language
• Five suggestions for improving your online communication: - o Choose
the appropriate medium
• Ex. Text a friend, e-mail someone that is normally problematic, face to
face for something that needs to be explained in detail
o Don't assume online communication is more efficient
• Phone call can sometimes save time instead of texting a long message
, Terms in this set (100) Q&A
o Presume that your posts are public
• Anything you've sent or posted online can potentially be seen by anyone
o Remember posts are permanent
• Think before you post
o Practice creating drafts
• Compose a text, save as a draft, but delete it after reviewing it and
realizing its incompetent
• Four Attachment Styles derives from two dimensions: - Secure
Attachment
Preoccupied Attachment
Dismissive Attachment
Fearful Attachment
• Gestalts - o General impressions of people, either positive or negative
• Implicit Personality Theories - o Are beliefs about different personality
types and the ways in which personality traits cluster together
• Improve your self-disclosure skills: - o Know yourself
o Know your audience
o Don't force others to self-disclosure
o Don't presume gender preferences
o Be sensitive to cultural differences
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