Three communication process models - correct answer ✔✔Action, Interaction, and Transaction
Action Model - correct answer ✔✔Communication is a one-way process; source formulates idea, sends
idea in form of a message, message sent through a communication channel, receiver decodes the
message, interpretation is affected by noise
Source - correct answer ✔✔formulates idea and encodes idea in form of a message
Communication channel - correct answer ✔✔What the source sends the message through to get to the
receiver so he can decode it
Interaction Model - correct answer ✔✔Communication is a two-way process; includes action model +
receiver provides feedback through verbal/nonverbal behavior
, Transaction Model - correct answer ✔✔Communication is a multi-way process; includes interaction
model + both parties in conversation are simultaneously senders and receivers, communication flows in
all directions
6 Primary characteristics of communication - correct answer ✔✔1) Multiple channels
2) perceptual filters
3) Meaning
4) Literal meaning/ implications
5)messages
6) rules
Communication myths - correct answer ✔✔Everyone's an expert,
will solve any problem,
it "breaks down",
is inherently good,
more is always better
Interpersonal communication - correct answer ✔✔Most often a dyad (b/t two people), Unique and not
acting in roles
Negotiate, Define - correct answer ✔✔Interpersonal communication occurs between people within the
context of their relationship and that, as it evolves, helps them to _____ and _____ their relationship.
Communication competence - correct answer ✔✔Communicating in ways both APPROPRIATE and
EFFECTIVE for the situation
Appropriate - correct answer ✔✔attending to rules and expectations that apply in social situations
Effective - correct answer ✔✔how well your communication achieves its goals
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BravelRadon. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.