Benefits of studying Communication - correct answer ✔✔-Personal
-Professional
-Social
Personal Benefits of Communication - correct answer ✔✔-Helps us develop more meaningful
relationships
-Become more confident in expressing our ideas and justifying our view point
Professional Benefits of Communication - correct answer ✔✔Create a positive first impression
Social Benefits of Communication - correct answer ✔✔-Influence people
-Become a critical consumer of information
The Communication Process - correct answer ✔✔-People
-Messages
-Channel
-Interference
-Feedback
-Context
Verbal Messages - correct answer ✔✔Words spoken in communication encounter
Frames of Reference - correct answer ✔✔The experiences, goals, values, attitudes, beliefs, culture,
gender, and knowledge that individuals bring to communication encounters
, Nonverbal Language - correct answer ✔✔Communication that does not include words, such as posture,
gesture, and facial expression
Channels - correct answer ✔✔-How we communicate
-Face-to-Face, computer, instant messaging, or video
External Interference - correct answer ✔✔Static or noise that distracts the speaker or listener from the
message such as loud music, traffic, people laughing or talking, or a bad connection on your telephone
or email server
Internal Interference - correct answer ✔✔Causes speaker or listener to lack concentration; includes
personal concerns, physical ailments, stress, or conflict
Feedback - correct answer ✔✔The response to a message
Context - correct answer ✔✔The time of day, location, or social situation
Models of Communication - correct answer ✔✔-Actional
-Interactional
-Transactional
Actional Model - correct answer ✔✔A speaker sends a message to a listener who receives the message
ex. Phone a friend to get her voicemail
Interactional Model - correct answer ✔✔Considers the role of feedback in the communication process
ex. Phone tag
Transactional Model - correct answer ✔✔Considers the simultaneous sending and receiving of messages
that occur in context
ex. When you call your friend and she answers the phone
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