Communication Theory Final Exam
Ledbetter TCU questions with verified
solutions
Face - correct answer ✔✔The projected image of one's self in a relational situation
Facework - correct answer ✔✔Specific verbal and non-verbal messages that help to maintain and
restore face loss, and to uphold and honor face gain
Differences between collectivist and individualistic cultures - correct answer ✔✔the way members
perceive self, goals, and duty
Collectivistic Culture - correct answer ✔✔Wherein people identify with a larger group that is responsible
for providing care in exchange for group loyalty; we-identity; a high-context culture.
more than 2/3 people are born into this culture
favor avoiding, obliging, compromising, third party, help and integrating.
Individualistic culture - correct answer ✔✔Wherein people look out for themselves and their immediate
families; I-identity; a low-context culture
less than 1/3 of people live in this culture
favor emotional expression, passive aggression, and dominating.
Face-Negotiation Theory - correct answer ✔✔Objective
Stella Ting-Toomey
how we communicate to manage our own and others self identity
,self-construal - correct answer ✔✔Self-image; the degree to which people conceive of themselves as
relatively autonomous from, or connected to, or from, others.
aligned with collectivism and high context culture like Japan
Face concern - correct answer ✔✔Regard for self-face, other face, or mutual face
mutual face - correct answer ✔✔an equal concern for both parties' images, as well as the public image
of their relationship
Face-restoration - correct answer ✔✔the self-concerned facework strategy used to preserve autonomy
and defend against loss of personal freedom
face-giving - correct answer ✔✔The other-concerned facework strategy used to defend and support
another person's need for inclusion
5 responses to situations of incompatibility of needs, interests, or goals. - correct answer ✔✔Avoiding
(withdrawing)
Obligating (giving in)
Compromising (negotiating)
Dominating (competing)
Integrating (problem solving)
Avoiding - correct answer ✔✔a response to a situation of incompatibility of needs, interests, or goals.
, Responding to conflict by withdrawing from open discussion
Obligating - correct answer ✔✔a response to a situation of incompatibility of needs, interests, or goals.
Accommodating or giving in to the wishes of another in a conflict situation
Compromising - correct answer ✔✔a response to a situation of incompatibility of needs, interests, or
goals.
Conflict management by negotiation or bargaining; seeking a middle way
Dominating - correct answer ✔✔a response to a situation of incompatibility of needs, interests, or goals.
Competing to win when people's interests conflict
Integrating - correct answer ✔✔a response to a situation of incompatibility of needs, interests, or goals.
problem solving through open discussion; collaborating for a win-win resolution of conflict
3 styles of conflict management overlooked by individualistic cultures ? - correct answer ✔✔Emotional
Expression
Passive Aggressive
Third Party Help
Emotional Expression - correct answer ✔✔managing conflict by disclosure or venting of feelings
Passive Aggressive - correct answer ✔✔making indirect accusations, showing resentment,
procrastination, and other behaviors aimed at thwarting another's resolution of conflict
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