Comprehensive Grade 12 IEB Conflict Management notes, written by a top-achieving matriculant who scored above 90%. These clear, concise, and well-structured notes cover all key concepts to help you excel in your studies and exams. Perfect for mastering the IEB syllabus with confidence!
of to disputeover particularissue
negativedifferences opinionorvariedemotionspeopleexperiencedue
withconflict
dealing in HEALTHYallopinionsrespectedmanner ofmisperceptionsambitionsegos
result unwillingness
tocompromise
innovationcreativity higher
POSITIVEoutcomemore p roductivity misunderstanding
ofcommunicationleadto declineinproductivity
lack
NEGATIVE
o utcome
creaks
awareness of which
problem be
can solved
wider ofideasconsideredincrparticipation stimulated lowmoraleincreased
staff costs
turnoverhigher
iiiiiiis
range productivity creativity
misconceptionsarediscussed cleared timeresources
wastes
of
clarification views
co operation levels
stressanxiety
higher violence
job
lowlevels satisfaction
DogPat DogBillPassedCalculusLikePros
DifferentPersonalities
TypenorB DifferentBackgrounds Poor Communication
egos people tocompromise
refuse diffbackgrounds.ca
tures valuesleadtoirritation low
productivity tomisunderstandings
leads
s ituationif
assess unresolved must
manager intervene issuesas
address as
soon theybecome problem roeoverload.roleconflict.roleambiguity
getstafftofocuson goals
b usiness
to time
training develop
sensitivity respectemotional
m anagement intelligence barriers
removecommunication poorlyphrased
m essages
poor use
language
idistorting ordisturbances
messages
one
fii iiii
tochange tocompetitionbetweenteam forresources
i
bringsu ncertaintyconflictresistance leads members
to to
failure adapt changes demands unsuccessful remind that
employees each
they to of
c ontribute success business anresoneaiss
m'in tn EdEsfre iowornoaaner
why
explain c hangesarebeing made if
escalate manager
_may the
ignores problem
two
waycommunicationemployeesfeelvalued.buy.in with
deal any conflict as
soon sitarises
training
Accommodate compete
cooperativenot
assertive collaboratecooperate individuals notpreparedtogivein.Theywilldoeverythingintheirpowertow.in
approachit ofprincipleorvalue
owninterests
neglect toyieldanotherspov work
parties tofind solutionthatfullysatisfieseveryone
together follow matter
time
saves
Avoid compromise
from
withdraw conflictp ostpones
dealing tilllateror trytofind solution
mutuallyacceptable
by
avoids getting else
s omeone
todealwithconflict seekingcommonmiddleground
battles
pick wisely
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