(Relevant Reports): MQI Grill Study
Guide Question and answers correctly
solved
What is the Per Unit Analysis? - correct answer The Enterprise profit and loss
statement broken down into a per unit basis. It consists of 7 different reports.
Therefore, we can compare performance # despite differences in branch
sizes.
What is Accident Completion Report? - correct answer It shows the various
levels of completeness of each DX and the information contained therein.
What is Scale Point Analysis? - correct answer The method we use to track
our customer service scores. It's important to ask the 3 critical questions.
1. 3 month rolling average
2. 5 categories of satisfaction: Satisfied/Dissatisfied-completely, somewhat or
neither
3. ESQI score based on the number of completely satisfied survey responses.
What is Performance Matrix? - correct answer Monthly Spreadsheet of
employee performance based on key Metrics.
What is BOSS report? - correct answer 1. Where employees marketed
2. How often each account has rented
3. Branch marketing grid
4. Sales and service calls to each account
Guide Question and answers correctly
solved
What is the Per Unit Analysis? - correct answer The Enterprise profit and loss
statement broken down into a per unit basis. It consists of 7 different reports.
Therefore, we can compare performance # despite differences in branch
sizes.
What is Accident Completion Report? - correct answer It shows the various
levels of completeness of each DX and the information contained therein.
What is Scale Point Analysis? - correct answer The method we use to track
our customer service scores. It's important to ask the 3 critical questions.
1. 3 month rolling average
2. 5 categories of satisfaction: Satisfied/Dissatisfied-completely, somewhat or
neither
3. ESQI score based on the number of completely satisfied survey responses.
What is Performance Matrix? - correct answer Monthly Spreadsheet of
employee performance based on key Metrics.
What is BOSS report? - correct answer 1. Where employees marketed
2. How often each account has rented
3. Branch marketing grid
4. Sales and service calls to each account
