AHM Chapter 23 Written
Communication Questions And
Answers Latest Update
Personal letters - Answers Provider might ask for assistance with
personal correspondence
MA may correspond with travel agencies, mail order catalogs, uniform or
clothing suppliers, etc.
MAs should be able to compose the necessary letter after receiving the
specific information desired so all the provider has to do is provide a
signature
Communications and HIPAA Regulations - Answers Communication
that include personal information require special handling
Always adhere to laws of confidentiality as well as ethical principles
Release of Information Forms - Answers Patients are requested to
sign these forms giving permission for providers to communicate personal
information
Examples of when ROI are used
Patient personal use
Life insurance questionaire
Disability insurance questionaire
, Q&A
Email and Computer Viruses - Answers Before opening an email,
look at the subject and who sent it
Never open an executable or script file unless you are expecting to retrieve
such a file from the sender
Use antivirus software to scan emails before opening them
Email - Answers Allows for almost instant exchange of information
Comply with all HIPAA guidelines and security measures
Restricted user access
Encryption
Passwords
Appropriate for:
Transferring reports, documents, correspondence, and most forms of
written communication
Rules to follow when using email as a method of communication
Emoticons should not be used
Abbreviations are popular in email, but should be used sparingly in
professional setting
Avoid text-message style writing
Don't overuse cc
Always review your email
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