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Your Cross-Cultural Communication Skills and Competencies

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Foundations of business in a global environment.. Cross-Cultural Communication Skills and Competencies notes.

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  • January 26, 2025
  • 3
  • 2023/2024
  • Class notes
  • Dr. valerie alexandra
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nelsonpaige18
‭1.‬ W
‭ hich of the following cultural intelligence component involves an ability to adapt one's‬
‭verbal and non-verbal communication components (e.g., posture, gestures, eye gaze, etc.)‬
‭to culturally different contexts?‬
‭a.‬ ‭Cultural Intelligence Action (Behavioral CQ)‬
‭i.‬ ‭Behavioral CQ" refers to the ability to adjust your actions, including both‬
‭verbal and non-verbal communication, to fit the cultural norms of the‬
‭situation you're in‬
‭2.‬ T ‭ he inability to receive and reciprocate gestures that are culturally appropriate reflects a low level‬
‭of ______________.‬
‭a.‬ ‭Behavioral CQ (Body)‬
‭3.‬ ‭In ______ cultures, people tend to convey messages explicitly and directly; verbal and written‬
‭words are the primary way to deliver a message. In these cultures, it is the speaker’s‬
‭responsibility to deliver a clear message to the listener.‬
‭a.‬ ‭Low-context‬
‭4.‬ ‭In cultures where ___________________ communication style is prefered, people communicate‬
‭meaning in a more circular manner so as not to sound overly demanding and expect the listener to‬
‭understand the message that is being communicated so they don’t have to be specific.‬
‭a.‬ ‭high-context message style‬
‭i.‬ ‭people communicate meaning in a more circular manner, relying heavily on‬
‭implied meaning and context rather than explicit details.‬
‭5.‬ ‭At work, Jennifer knows she can trust someone who knows their stuff and are reliable, pleasant,‬
‭and consistent. Her trust is based on her knowing someone’s accomplishments, skills, and‬
‭reliability. Jennifer mainly relies on ________ trust.‬
‭a.‬ ‭Cognitive‬
‭6.‬ ‭When negotiating a deal with a culturally different counterpart:‬
‭a.‬ ‭recognize what an emotional outpouring (whether yours or theirs) signifies in their‬
‭culture and adjust accordingly.‬
‭7.‬ ‭In ________ cultures, including many in Asia, Africa, Latin America, and the Middle East,‬
‭messages are delivered through more indirect and nonverbal means. Key information is conveyed‬
‭via space and non-verbal communication. It is the listener’s responsibility to understand the‬
‭meaning by reading between the lines.‬
‭a.‬ ‭High-context‬
‭8.‬ ‭The following are characteristic of low-context communication,‬
‭a.‬ ‭“Get to the point”‬
‭b.‬ ‭It is okay to say “No.”‬
‭c.‬ ‭“I mean what I say, and I say what I mean”‬
‭9.‬ ‭At work, Thalia knows she can trust someone that she really feels on a personal level, someone‬
‭she can laugh with, and someone she feels relaxed with. Her trust is based on her feelings of‬
‭emotional closeness, empathy, and friendship. Thalia mainly relies on ________ trust.‬
‭a.‬ ‭Affective‬
‭10.‬ ‭When Mary lived in Copenhagen, she found it very helpful to look for consistencies in the‬
‭various individuals’ traits, expressions, and behaviors. Eventually, she determined that most folks‬

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