100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Managing for Quality and Performance Excellence 12th Edition Evans Test Bank $15.49
Add to cart

Exam (elaborations)

Managing for Quality and Performance Excellence 12th Edition Evans Test Bank

 0 purchase

Managing for Quality and Performance Excellence 12th Edition Evans Test Bank

Preview 2 out of 14  pages

  • February 2, 2025
  • 14
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
All documents for this subject (6)
avatar-seller
senje
TEST BANK MANAGING FOR
QUALITY AND PERFORMANCE
EXCELLENCE 12TH EDITION
EVANS

, Name: Class: Date:

Chapter 01: Introduction to Quality

1. People view quality subjectively and in relation to differing criteria based on their individual roles in the production-
marketing value chain.
a. True
b. False
ANSWER: True

2. The transcendent definition of quality was first defined as the goodness of a product.
a. True
b. False
ANSWER: True

3. The user perspective of quality judges a product based on how well the product performs its intended function.
a. True
b. False
ANSWER: True

4. If a competitor offers the same quality package of goods and services at a lower price, customers will generally choose
the one having the lower price.
a. True
b. False
ANSWER: True

5. Every employee in an organization has internal customers who receive goods or services from suppliers within the
organization.
a. True
b. False
ANSWER: True

6. Because of production variability, the use of interchangeable parts necessitates careful control of quality, both in design
and manufacturing.
a. True
b. False
ANSWER: True

7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of top
managers, as it was recognized as the key to worldwide success.
a. True
b. False
ANSWER: False

8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business failures or
stock price drops are the result of poor quality.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 1

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller senje. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $15.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64257 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$15.49
  • (0)
Add to cart
Added