CPI CERTIFICATION EXAMINATION QUESTIONS AND
ANSWERS
4 Behavior Levels - 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - directive-attempt to control the situation and
begin to set limits
Staff Attitude and Approach Acting Out Person - non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - therapeutic rapport decrease in energy regaining
of rationality
integrated Experience - we can set the tone for whether or not the behavior escalates or
de-escalates
non-verbal-proxemics (personal space) - area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
kinesics (body language) - non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - safety
less threatening
communicates respect
components of the communication pyramid - verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - how we say what we say
, three components of paraverbal communication - tone
volume
cadence
total voice control
what is the verbal escalation continuum? - the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - information-seeking
what is an intervention for questioning - give a rational response
redirect
what is refusal? - non-compliance
what is an intervention for refusal - set limits
give options
what is release - high energy outburst
intervention for release - let it happen
isolate the situation
what is intimidation - verbal or non verbal threats
intervention for intimidation - take it seriously
get help
document
what is tension reduction - decreased energy and regaining rationality
ANSWERS
4 Behavior Levels - 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - directive-attempt to control the situation and
begin to set limits
Staff Attitude and Approach Acting Out Person - non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - therapeutic rapport decrease in energy regaining
of rationality
integrated Experience - we can set the tone for whether or not the behavior escalates or
de-escalates
non-verbal-proxemics (personal space) - area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
familiarity.
kinesics (body language) - non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - safety
less threatening
communicates respect
components of the communication pyramid - verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - how we say what we say
, three components of paraverbal communication - tone
volume
cadence
total voice control
what is the verbal escalation continuum? - the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - information-seeking
what is an intervention for questioning - give a rational response
redirect
what is refusal? - non-compliance
what is an intervention for refusal - set limits
give options
what is release - high energy outburst
intervention for release - let it happen
isolate the situation
what is intimidation - verbal or non verbal threats
intervention for intimidation - take it seriously
get help
document
what is tension reduction - decreased energy and regaining rationality
