Exam (elaborations)

MBA 704 Module 5 Exam Questions And Answers 2025 Update.

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©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:54PM. 1 MBA 704 Module 5 Exam Questions And Answers 2025 Update. Power, compliance - Answer___ is the need to manipulate or change others and have superiority over them. Is the pursuit of individual or particularistic goals associated with group ____...

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©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:54PM.

MBA 704 Module 5 Exam Questions And
Answers 2025 Update.

Power, compliance - Answer✔___ is the need to manipulate or change others and have
superiority over them.

Is the pursuit of individual or particularistic goals associated with group ____

authority, consensus - Answer✔___ is the right to manipulate or change others. Power need
not be legitimate.

Legitimized by the promotion or pursuit of collective goals that are associated with group ____

Legitimacy and acceptance.

influence, broader, leadership - Answer✔____ involves the ability to alter other people in
general ways, such as by changing their satisfaction and performance. It is conceived as being
___ in scope than power. More closely associated with ____

Coercive, expert, legitimate, referent, reward - Answer✔5 classic types of power:
1.
2.
3.
4.
5.

resources, reward, recipient - Answer✔The source of power is based on a person's ability to
control ___ and ____ (which the target must value) others. To understand this power, one must
remember that the ___ holds the key. As long as their people think they have it, they do indeed
have this kind of power.

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pay, assignments, responsibility, equipment, recognition - Answer✔Potential Rewards:
1. ___ increases
2. promotion
3. valuable information
4. favorable work ___
5. more ___
6. new ___
7. praise
8. feedback and ____

operant - Answer✔In ___ learning terms the manager has the power to administer positive
reinforcers.

expectancy - Answer✔In ___ motivation terms the person has the power to provide positive
valences and that the other person perceives this ability.

coercive - Answer✔___ power depends on fear. The person has the ability to inflict punishment
or aversive consequences on another person or, at least, to make threats that the other person
believes will result in punishment or undesirable outcomes.

-Less likely to retaliate
-Negative connotation that power has
-Fire/Demote/Dock Pay

coercive, reward - Answer✔Much of organizational behavior may be explained in terms of __
power rather than __ power

operant, expectancy - Answer✔For coercive power:

In ___ learning, the persona has the power to administer punishment or negatively reinforce.

In ___ learning, the power comes from the expectation on the part of the other person that
they will be punished for not conforming to the powerful person's desires.

legitimate, cultural, social, agent - Answer✔__ power stems from the internalized values of the
other persons that given the right to the agent to influence them. Almost identical to what is

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usually called authority and is closely aligned with both reward and coercive power because the
person with legitimacy is also in a position to reward or punish.

-Does not depend on relationships with others but rather on the position or role that the
person holds. Comes from 3 sources:

1.
2.
3.

Creates an obligation to accept and be influenced.

cultural - Answer✔Legitimate Power:

The prevailing ___ values of a society, organization, or group determine what is legitimate.

-In some societies, the older people become, the more legitimate power they possess.

-Same for gender, physical attribute, job

social - Answer✔Legitimate Power:

People can obtain legitimate power from the accepted ___ structure.

-In some societies, there is an unaccepted ruling class.

-An organization (hierarchical structure) or family may also have.

agent - Answer✔Legitimate Power:

Power can come from being designated as the ___ or representative of a powerful person or
group.

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, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:54PM.

-Elected officers, a chairperson of a committee, and members of the board of directors of a
corporation or a union or management committee

referent - Answer✔___ power comes from the desire on the part of the other persons to
identify with the agent wielding power. They want to identify with the powerful person,
regardless of the outcomes. The others grant the person power because he or she is attractive
and has desirable resources or personal characterisitics.

timing - Answer✔___ is an interesting aspect of the testimonial advertising type of referent
power. In this power the manager who depends on referent power must be personally
attractive to subordinates.

expert - Answer✔___ power is based on the extent to which others attribute knowledge and
expertise to the power holder. They are perceived to have knowledge or understanding only in
certain well-defined areas.

-Sources depend on an individual's perception
-Must be perceived as credible, trust-worthy, and relevant

Credibility - Answer✔____ comes from having the right credentials; the person must really
know what he or she is talking about and be able to show tangible evidence of this knowledge.

*Perceived Power*

selective - Answer✔Expert power is highly ___.

trustworthiness - Answer✔____ is meant that the person seeking expert power must have a
reputation for being honest and straightforward.

expertise - Answer✔It is evident that ___ is the most tenuous type of power, but managers and
especially staff specialists, who seldom have the other sources of power available to them,
often have to depend on their expertise as their only source of power.

information - Answer✔___ power is distinguished from expert power because the individual
merely needs to be in the right place to affect the flow and/or distribution of information,
rather than having some form of expertise over the generation or interpretation of the
information.

fair, justifiable - Answer✔When the actions seem ___ or ___, employees respond more
favorably to the power influences being used by their supervisors.

contingency, resources, information, authority - Answer✔___ approaches to power.

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