Summary

14/20 Samenvatting Management

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Course
Management

Institution
UC Leuven-Limburg

Deze samenvatting heb ik gebruikt voor mijn examen management in KMO & ondernemen. Ik haalde een 14/20 in eerste zit, dus dit is zeker haalbaar!

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Uploaded on March 11, 2025
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Written in 2024/2025
Type Summary

management
kmo
kmo ondernemen
management samenvatting
samenvatting

Institution
UC Leuven-Limburg
Education
KMO & ondernemen
Course
Management

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Management
Amilya Stofmeel – KMO UCLL

Amilya Stofmeel
Aj 2024 - 2025

0

,Management

Inhoud
Thema 1 – De organisatie....................................................................................... 4
Wat is een organisatie?....................................................................................... 4
Wat hebben alle organisaties gemeen?............................................................4
Het begrip ‘organisatie’ op verschillende manieren:........................................4
Organisatie, bedrijf en onderneming................................................................4
Hoe werken organisaties?................................................................................... 6
Het transformatieproces.................................................................................. 6
Omgevingsinvloeden........................................................................................ 6
Management in organisaties............................................................................... 6
Drie manieren om te kijken naar wat managers doen......................................6
Technische/harde competenties vs menselijke/zachte competenties..................7
The top 10 soft skills........................................................................................... 7
De 10 managementrollen van Mintzberg............................................................7
Plannen, organiseren, leidinggeven en beheersen..............................................8
Thema 2 – De omgeving....................................................................................... 10
Taakomgeving – externe belanghebbende........................................................10
Klanten........................................................................................................... 10
Leveranciers................................................................................................... 10
Concurrentie................................................................................................... 10
Drukkingsgroepen.......................................................................................... 11
Maatschappelijke omgeving DESTEMP..............................................................11
Demografische factoren................................................................................. 11
Veranderende gezinsopbouw.........................................................................12
Economische factoren.................................................................................... 12
Sociaal-maatschappelijke factoren.................................................................12
Technologische factoren................................................................................. 12
Ecologische factoren...................................................................................... 12
Marktfactoren................................................................................................. 12
Politieke factoren............................................................................................ 13
Duurzaamheid en maatschappelijk verantwoord ondernemen.........................14
Cradle2Cradle................................................................................................ 14
Thema 3 – Missie&Visie doelstellingen.................................................................15
Plannen............................................................................................................. 15
Effectief plannen............................................................................................ 15
Planniveau en -termijn...................................................................................... 15

1

,Management

De missie........................................................................................................... 15
Strategie............................................................................................................ 16
Het strategische planningsproces..................................................................16
De swot-analyse............................................................................................. 16
Richtingen voor een strategie........................................................................16
Thema 4 – Organisatiestructuren.........................................................................17
Structureren van organisaties...........................................................................17
Taken.............................................................................................................. 17
Functies.......................................................................................................... 17
Functies groeperen tot afdelingen – organogrammen....................................17
Organisatiestelsels......................................................................................... 20
Mate waarin de structuur ‘past’.....................................................................21
Informele organisatie..................................................................................... 21
De organisatie als ijsberg............................................................................... 22
Coördinatie in organisaties................................................................................ 22
Mintzbergs coördinatiemechanisme...............................................................22
Andere vormen van coördinatie.....................................................................22
Trends................................................................................................................ 22
Thema 5 – Organisatiecultuur.............................................................................. 23
Lagen in een organisatiecultuur........................................................................23
Cultuurtypering volgens Hofstede.....................................................................23
Cultuurtypering volgens Fons Trompenaars......................................................24
Universalisme  particularisme........................................................................24
Individualisme  collectivisme.........................................................................24
Neutrale  emotionele communicatie..............................................................24
Specifiek (low context)  diffuus (high context) ...............................................24
Prestatie  toekenning (status)........................................................................24
Sequentieel  chronisch omgaan met tijd........................................................24
Intern  extern georiënteerd............................................................................ 24
Cultuurveranderingen....................................................................................... 25
Sterke vs zwakke culturen................................................................................. 25
Strategiemethode............................................................................................. 25
Keuze van beste alternatief van de strategieën.............................................26
Besluitvorming – BCG matrix............................................................................. 26
Thema 6 – leidinggeven....................................................................................... 27
Toxisch leiderschap........................................................................................... 27
Hoe ontstaat toxisch leiderschap...................................................................27

2

, Management

Hoe kan een organisatie toxisch leiderschap tegengaan?..............................27
Leiders vs managers......................................................................................... 27
Is goed leiderschap aangeleerd of aangeboren?............................................27
Factoren die leiderschapskwaliteit beïnvloeden.............................................27
Leiderschapsstijl................................................................................................ 28
Autoritair vs democratisch leiderschap..........................................................28
Resultaatgericht vs relatiegericht leiderschap...............................................28
Situationele leiderschap................................................................................. 28
Transformerend vs transactioneel leiderschap...............................................29
De behoeftepiramide van Maslow.....................................................................29
De tweefactorentheorie van Herzberg...............................................................29
Gedrag in organisaties in relatie tot leiderschap...............................................29
Macht............................................................................................................. 29
Weerstand...................................................................................................... 30
Hoe weerstand verminderen..........................................................................31
Coachingstijlen.................................................................................................. 32
Hoofdstuk 7 – Beheersen...................................................................................... 33
Planning en controlecyclus................................................................................ 33
Waarom beheersen?.......................................................................................... 33
Soorten beheersing........................................................................................... 34
Managementmethoden voor beheersing...........................................................34
Productiviteit, efficiëntie en effectiviteit............................................................34
Productiviteit.................................................................................................. 34
Effectiviteit..................................................................................................... 34
Efficiëntie....................................................................................................... 35
Klachtenmanagement....................................................................................... 35
Klachten zijn kansen...................................................................................... 35

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