SkyWest Service Study Guide Questions and Answers Already passed

American's frequent flyer program - ANSWER-AAdvantage What does SOAR stand for? - ANSWER-Service Outreach and Review Never dispose liquids during flight in - ANSWER-LAV toilets, sinks, galley drains Manager of OnBoard Services for Delta and American - ANSWER-Raili Edwards Manage for OnBoard Services for United and Alaska - ANSWER-Julian Jenkins How to make a Cape Cod cocktail? - ANSWER-vodka and cranapple juice When do you start service? - ANSWER-Immediately after being released from jumpseat How to make a screwdriver? - ANSWER-vodka and orange juice SkyWest policy about all cart liners is to - ANSWER-Double bag all cart liners Liquor must be sealed: - ANSWER-when aircraft is unattended on RONs (including hubs) extended sits prior to arrival into international stations anytime aircraft is NOT being met by new crew or services Devices - ANSWER-Alaska - POS American - FACET United - Link Delta - SkyConnect Only aircraft that has provisions? - ANSWER-CRJ 200 White tag on service cart - ANSWER-First leg Blue tag on service cart - ANSWER-Second leg Which cups do you use for predeparture beverage? - ANSWER-Disposable cups When do you deposit liquor money? - ANSWER-End of trip, leg, trip series Highball glass - ANSWER-NO coffee, NO tea, NO wine Delta high value customers - ANSWER-Medallion Members and Delta 360 United high value members - ANSWER-Global services and 1K American Air high value member - ANSWER-Concierge Key What causes the lowest feedback scores? - ANSWER-Flight attendant availability during non-service times Alaska high value members - ANSWER-MVP gold, 75K, and million mile flyers Which carriers require water bottles at seats for first class? - ANSWER-Alaska and Delta Delta liquor envelope - ANSWER-ONLY on CRJ 200 ($20 service fund) Always lock ______ sides of full size cart - ANSWER-BOTH SkyWest's first flight attendants - ANSWER-1987 When was SkyWest founded? - ANSWER-April 26, 1972 NEAT - ANSWER-no ice On the rocks - ANSWER-Ice and drink Where does the AFT start service on UAX? - ANSWER-Beginning of economy plus because they paid more Which carrier provides linen for FC tray tables? - ANSWER-Delta Nuts on UAX get served with - ANSWER-Lunch and dinner only Carts on UAX must get switched due to - ANSWER-Weight and balance purposes Never put _________ on cart during service - ANSWER-Pick up bag (trash) FACTS is a feedback service for which partner - ANSWER-Delta "________ is what we are, ________ is what we do." - ANSWER-Safety, service What is recyclable on AS? - ANSWER-Aluminum cans, newspapers, plastics, juice cartons Flight attendants should refrain from using the ___________ during service so as not to disturb passengers. - ANSWER-FA call button What is a drop and go provisioning service? - ANSWER-Provisions drops off products, FA MUST STOW PRODUCT Downline flight - ANSWER-Flight into a hub Outbound flight - ANSWER-Flight out of a hub Delta linen should be delivered after ______ are collected and before __________ are brought out - ANSWER-Towels, pre-meal beverages