AIS EXAM 1 STUDY GUIDE Questions & Answers correct

AIS EXAM 1 STUDY GUIDE Questions & Answers correct According to a recent study, the AIS strategic role that has the greatest impact on shareholder value is: informate. digitize. automate. transform. Transform A supply chain: refers to the flow of materials, information, payments, and services. supplies jewelry chains. is similar in function and purpose to the value chain. does not apply to a service firm like an accounting firm. Refers to the flow of materials, information, payments, and services. The software/system that helps make sure the retail firm doesn't have a stockout is: supply chain management software. human resource systems. enterprise systems. customer relationship management software. Supply Chain Management Software Which of the following is considered to be mandatory information required by a regulatory body? The cost to produce a Samsung Galaxy The number of organic bananas that are sold at Whole Foods on July 28 The cost to build an all-new Starbucks restaurant in Shenzhen, China 10-Q submission to the Securities and Exchange Commission 10-Q submission to the Securities and Exchange Commsion Customer Relationship Management systems would generally be considered to be an: interior business process. external business process. internal business process. exterior business process. External Business Process What designation would be most appropriate for those professionals possessing IT audit, control, and security skills? Certified Information Systems Auditor (CISA) Correct Certified Information Technology Professional (CITP) Certified Management Accountant (CMA) Certified Public Accountant (CPA) Certified Information Systems Auditor (CISA) Match the value chain activity in the left column with the scenario in the right column. Service Activities Warranty Work Match the value chain activity in the left column with the scenario in the right column. Inbound Logistics Receiving dock for raw materials Match the value chain activity in the left column with the scenario in the right column. Marketing and Sales activities Surveys for Prospective Customers Match the value chain activity in the left column with the scenario in the right column. Firm Infrastructure CEO and CFO Match the value chain activity in the left column with the scenario in the right column. Human Resource Management Worker recruitment Match the value chain activity in the left column with the scenario in the right column. Technology New-product development Match the value chain activity in the left column with the scenario in the right column. Procurement Buying (sourcing) raw materials Match the value chain activity in the left column with the scenario in the right column. Outbound Logistics Delivery to the firm's customers Match the value chain activity in the left column with the scenario in the right column. Operations Assembly Line Customer relationship management software does not include information about: former customers. prospective customers. current employees. current customers. Current Employees Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Decreased direct product costs by 11 percent This likely came about by efficiencies gained by the supply chain system. Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Increased labor productivity by 16 percent This likely came about by efficiencies gained by the supply chain system. Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Increased inventory turns by four times This likely came about by efficiencies gained by a combination of the supply chain system and customer relationship management (by having the right product to the right customer). Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Decreased order processing time by 90 percent and decreased implementation time by 40 percent This was likely caused by a combination of the implementation of supply chain management, customer relationship management and enterprise systems. Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Ensured minimal business disruption Uncertain how this is tied to the implementation of supply chain management, customer relationship management and enterprise systems. Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Streamlined three customer centers to one Uncertain how this is tied to the implementation of supply chain management, customer relationship management and enterprise systems. Which system is most likely to impact revenues on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these Customer Relationship Management System Which system is most likely to impact Cost of Goods sold on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these Supply Chain System Which system is most likely to impact Sales, general, and administrative expenses on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these Enterprise System