CIS 106 Unit 2 Assessment
2.1 - 2.4
An employee calls you to demand more RAM for her computer to complete her work tasks.
However, you know that her department doesn't have a budget for new equipment. Your supervisor
is the only one that has authority to allocate department funds.
Which of the following is the BEST way to respond?
Tell the employee that her department doesn't currently have a budget for equipment
upgrades, but that you will let your supervisor know about the request so it can be properly
determined if new RAM can be acquired.
Your U.S.-based company has recently purchased an old office building where employees are being
assigned to work. As you are setting up the employees' desktop computers, you come to one
location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop
computers have three-prong cords.
Which of the following is the BEST way to proceed with that particular desktop computer?Use the
existing cord, but remove the grounding prong, as it is not required.
Find a different outlet that uses three prongs.
To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap
to your wrist. Where should the other end be fastened? (Select two.)
● Metal area on the computer case
● Anti-static mat
Timothy works in the graphic arts departments and has received approval to upgrade his video card.
The card has arrived, and you are ready to begin the upgrade by replacing the old video card with
the new one in his workstation.
To ensure your personal safety, which of the following should you do FIRST?
Disconnect power
2.1 - 2.4
An employee calls you to demand more RAM for her computer to complete her work tasks.
However, you know that her department doesn't have a budget for new equipment. Your supervisor
is the only one that has authority to allocate department funds.
Which of the following is the BEST way to respond?
Tell the employee that her department doesn't currently have a budget for equipment
upgrades, but that you will let your supervisor know about the request so it can be properly
determined if new RAM can be acquired.
Your U.S.-based company has recently purchased an old office building where employees are being
assigned to work. As you are setting up the employees' desktop computers, you come to one
location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop
computers have three-prong cords.
Which of the following is the BEST way to proceed with that particular desktop computer?Use the
existing cord, but remove the grounding prong, as it is not required.
Find a different outlet that uses three prongs.
To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap
to your wrist. Where should the other end be fastened? (Select two.)
● Metal area on the computer case
● Anti-static mat
Timothy works in the graphic arts departments and has received approval to upgrade his video card.
The card has arrived, and you are ready to begin the upgrade by replacing the old video card with
the new one in his workstation.
To ensure your personal safety, which of the following should you do FIRST?
Disconnect power
