D253 – Values-Based Leadership - Task 2 Template and Tips (RSM3)
NOTE: BEFORE submitting Task 2 - Insert Name and Student ID and Delete anything
written in GREEN and the corresponding links.
Insert your answer below the actual task statement/assignment and keep the task statement
in place.
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Mary Gonzalez
Student ID: 012351713
A. Prepare a document as the new customer service manager to help your team understand
the four domains of emotional intelligence (self-awareness, self-management, social
awareness, and relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Hello Team! My name is Mary Gonzalez; as many may know, I was appointed the new
customer service manager. I look forward to working with every one of you. Each team
member contributes to our team in different ways, and as your leader, I want to build from
that. We can build on this by ensuring we focus on respect. Respect for oneself and of
others we encounter daily, from coworkers, customers, and vendors, will assist each of us in
growing as a team and lead us to great things. Respect helps us build trust and inspire one
another, which in return creates a positive culture for us all.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
As I take on my role as customer service manager, one area that will assist us during
our daily interactions is self-confidence. Self-confidence in the workplace is not only
beneficial to any employee on a personal level as it helps each person have an
understanding of what their strengths and weaknesses may be, but it helps the team as
we can work together on the group self-confidence and change our mindset to I can and
not letting our limitations get in our way, but instead continue to move forward as a team.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
This study source was •downloaded
initiative
by 100000897929959 from CourseHero.com on 04-08-2025 09:22:32 GMT -05:00
• optimism
https://www.coursehero.com/file/248450004/D253-v4-RSM3-Task-2-final-0524-1docx/
NOTE: BEFORE submitting Task 2 - Insert Name and Student ID and Delete anything
written in GREEN and the corresponding links.
Insert your answer below the actual task statement/assignment and keep the task statement
in place.
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Mary Gonzalez
Student ID: 012351713
A. Prepare a document as the new customer service manager to help your team understand
the four domains of emotional intelligence (self-awareness, self-management, social
awareness, and relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Hello Team! My name is Mary Gonzalez; as many may know, I was appointed the new
customer service manager. I look forward to working with every one of you. Each team
member contributes to our team in different ways, and as your leader, I want to build from
that. We can build on this by ensuring we focus on respect. Respect for oneself and of
others we encounter daily, from coworkers, customers, and vendors, will assist each of us in
growing as a team and lead us to great things. Respect helps us build trust and inspire one
another, which in return creates a positive culture for us all.
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
As I take on my role as customer service manager, one area that will assist us during
our daily interactions is self-confidence. Self-confidence in the workplace is not only
beneficial to any employee on a personal level as it helps each person have an
understanding of what their strengths and weaknesses may be, but it helps the team as
we can work together on the group self-confidence and change our mindset to I can and
not letting our limitations get in our way, but instead continue to move forward as a team.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
This study source was •downloaded
initiative
by 100000897929959 from CourseHero.com on 04-08-2025 09:22:32 GMT -05:00
• optimism
https://www.coursehero.com/file/248450004/D253-v4-RSM3-Task-2-final-0524-1docx/
