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Samenvatting Blok 5 Technologie En Innovatie (GW205K)
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1.1 & 1.2 Introductie toekomst technologieDefinitie technologie
Wikipedia:
• is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the
accomplishment of objectives, such as scientific investigation.
Merriam-Webster Learner's Dictionary
• “the use of science in industry, engineering, etc., to invent useful things or to solve problems" and "a machine,
piece of equipment, method, etc., that is created by technology."
In 1937, the American sociologist Read Bain wrote that "technology includes all tools, machines, utensils, weapons,
instruments, housing, clothing, communicating and transporting devices and the skills by which we produce and use
them."
- Many definitions… commonalities: combination of tools and knowledge.
Classification of technology
Information Technology, Medical technology, Assisstive technology, Networks, Sensors, Internet of Things (IoT),
Robotics, Art & science, Etc.
→ They overlap
Historical development:
Static > mechanical > electromechanical > electronic/digital
Medical technology
Devices, medicines, procedures and
systems designed to prevent, cure or
mitigate health problems.
- devices
- medicines & vaccines
- procedures
- systems
But it’s blurry and it overlaps.
Assistive technology
Devices that improve the capability of
individuals with disabilities
- hearing aid
- walking aids
Technology in a robot is very advanced
and overlapping.
Health Information Technology
Information technology applied to
health and health care
• Electronic Medical Record
• Patient Portal
• Telemedicine/telehealth
• M-health
• Etc.
Defining innovation
1. newness to the customer (market)
2. product/service/pss innovation (technology)
, 3. newness to the industry
4. newness to the firm (design)
What is the
solution that is
being
innovated?
Definitions
- Product: tangible elements that can vary in the degree of technology they comprise.
- Service: the activities and actions with an economic value, set in place to enhance the interaction with a product.
- System: the collection of elements, such as infrastructure, people, regulations, organizations, and others, needed
to deliver the solution.
- PSS: market offerings that combine products and services, and present them as single solutions to customers.
For whom is the solution innovative?
1. Radical innovation, if it didn’t exist, so it’s new to the firm and
the whole industry, then it is a radical innovation.
2. Incremental innovation, when you make a change. Then it’s
only new to the firm only.
What elements of the solution are innovative?
, Focus of this course
The market change and design isn’t really our
focus. Our focus lies with technology, the PSS
innovation.
Innovation and technology: the relationship
Without new technology there can’t be innovation.
- Technologies are specific types of innovation
- In healthcare the majority of current innovations that people cannot keep up
- Healthcare needs technology/innovation to advance
- We need to go back to the basics of healthcare
- Technology is bad, it dehumanizes care
- Technology is the future, it helps us go beyond human capacity
- Technology is scary, it is taking over human intellect.
Claims about technology & innovation in healthcare
• Healthcare is very slow when it comes to innovation
• There are so many innovations in healthcare that people cannot keep up
• Healthcare needs technology/innovation to advance
• We need to go back to the basics of healthcare
• Technology is good, it empowers patients/user
• Technology is bad, it dehumanizes care
• Technology is the future, it helps us go beyond human capacity
• Technology is scary, it is taking over human intellect
Our aim
Critical, academic perspective on these claims:
• understand where these claims come from
• understand how scientists
can research these claims
How to develop an innovation
- Rigid processes
- Flexible processes
Who is involved in innovation?
- Philosophy of technology
- Economics
- Design
- (change) management
, How does Microsoft imagine the future of healthcare?
- seamless data sharing
- constant information about health status available
- technologies work seamlessly, without any effort
- patient are individualistic, upper-class consumers
- healthy lifestyle
- technology is unobtrusive yet everywhere
- self-organisation of care through technological meand
- professionals effortlessly managing huge amounts
What is missing from this future ‘ideal’?
- older persons who are not technologically savvy
- poor patient from disadvantaged background or neighbourhoods
- sickness/suffering/despair/death
- overcrowded hospitals or overworked professionals
- Disfunctional technology or technology breaking down
- Information overload
- Privacy risks
- People who do not want or like constant surveillance/monitoring
- Right or self-determination (right to make unhealthy choices)
- Personal face-to-face contact/intimacy
Ambivalent technologies
• Role of technology not only limited to healthcare - we live in a technological culture
- Technologies are everywhere around us
- Technology and society/culture mutually shape each other (often in unpredictable ways)
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