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Summary Week 3 Paper.docx Case Study: City Center Hospital E Ashford University BUS 370: Organizational Development Case Study: City Center Hospital City Center Hospital is a large outpatient surgery center located in Kansas, has been making changes to $4.99
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Summary Week 3 Paper.docx Case Study: City Center Hospital E Ashford University BUS 370: Organizational Development Case Study: City Center Hospital City Center Hospital is a large outpatient surgery center located in Kansas, has been making changes to
Week 3 P Case Study: City Center Hospital E Ashford University BUS 370: Organizational Development Case Study: City Center Hospital City Center Hospital is a large outpatient surgery center located in Kansas, has been making changes to its organization to become more profitable and patien...
week 3 paperdocx case study city center hospital e ashford university bus 370 organizational development case study city center hospital city center hospital is a large outpatient surger
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Case Study: City Center Hospital
E
Ashford University
BUS 370: Organizational Development
, 2
Case Study: City Center Hospital
City Center Hospital is a large outpatient surgery center located in Kansas, has been making
changes to its organization to become more profitable and patient-centered. While these changes
are being implemented, the hospital’s Chief Executive Officer (CEO), Director of Nursing
(DON), and Human Resource (HR) Manager noticed the moral of the nurses are at an all-time
low, and there are relationship issues between doctors, unit managers, and nurses. With these
concerns in mind, an Organizational Development (OD) Consultant has been hired to help all
internal managers develop a common focus of leading a united team. The OD Consultant will
have to assist the leadership team in developing more vital leadership skills via a one-day
workshop. The OD Consultant will need to follow the action research process of The Planning
Phase, The Doing Phase, and the Checking Phase and understand what is required.
Action Research
Action Research “is a recurring, collaborative effort between organization members and OD
consultants to use data to resolve problems” (Bierema,2020). What this means is that an OD
Consultant needs to research and collect the required data, analysis the data, and provide a
resolution for the issue-based on the research that was performed. In the case of City Center
Hospital, we need to understand what the gap is. Based on the information that was provided
when the OD Consultant was hired, a plan needs to be developed to increase morale and to
improve the communication and teamwork problems between the nurses, doctors, and unit
managers; once a project has been agreed upon, then a one-day workshop will be scheduled to go
over the issue and how to correct the problem, and then checking phase will begin.
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