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Summary DHP TASK 3 PATIENT SAFETY AND TRUST. REVISED 3 .docx C801 DHP TASK 3: PATIENT SAFETY AND TRUST Health Information Law and Regulations “ C801 Western Governors University A1. There are five notable mistakes from the œCompliance Management Scenario.$4.99
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Summary DHP TASK 3 PATIENT SAFETY AND TRUST. REVISED 3 .docx C801 DHP TASK 3: PATIENT SAFETY AND TRUST Health Information Law and Regulations “ C801 Western Governors University A1. There are five notable mistakes from the œCompliance Management Scenario.
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DHP TASK 3 PATIENT SAFETY AND TRUST. REVISED 3 .docx C801 DHP TASK 3: PATIENT SAFETY AND TRUST Health Information Law and Regulations “ C801 Western Governors University A1. There are five notable mistakes from the œCompliance Management Scenario." First was that Sue was stopped abruptly b...
dhp task 3 patient safety and trust revised 3 docx c801 dhp task 3 patient safety and trust health information law and regulations “ c801 western governors university a1 there are five notab
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DHP TASK 3: PATIENT SAFETY AND TRUST 1
C801
DHP TASK 3: PATIENT SAFETY AND TRUST
Health Information Law and Regulations – C801
Western Governors University
A1. There are five notable mistakes from the “Compliance Management Scenario." First
was that Sue was stopped abruptly by one of the nurses. The nurse received an angry message
from a patient's daughter-in-law and told Sue, "That's your job to handle," which was very
inappropriate language and disrespectful. This caused Sue to initiate a phone call to the patients'
daughter-in-law to discuss the issue further.
Sue making the phone call to the daughter-in-law led to the second mistake by stating to
Mrs. Stevens (the patient's daughter-in-law) that she needed to further visit with her father-in-
law's physician information. Mr. Stevens Jr.’s wife had called Sue’s organization to inquire
about the PHI left on the voicemail. Sue carelessly confirmed Mr. Steven Sr.’s PHI to Mrs.
Stevens Jr. while trying to clarify why Mrs. Stevens Jr. was dismayed about the voicemail. She
verbally violated HIPAA by doing this, which leads to the next mistake.
The third mistake was that there is no request in Mr. Stevens Sr.’s medical record
authorizing the release of his protected health information (PHI) with his daughter-in-law or
anyone in his family. Therefore, why is the office manager, Sue, confirming the information only
to further the HIPAA violation of PHI?
This brings us to the fourth mistake. After Sue completed the phone call with the
daughter-in-law, she then investigated how this all occurred. Sue discovered that Mr. Stevens Jr's
phone number was also listed in Mr. Stevens Sr's medical record. Sue discovered that the front
office staff employee, Denise, had made the oversight of calling the patient's son due to the
, DHP TASK 3: PATIENT SAFETY AND TRUST 2
wrong number being on file and a leaving and HIPAA violating voicemail. Denise stated on the
voicemail that the appointment was for Chemotherapy. The voicemail Denise left contained PHI,
and per HIPAA, any voicemail should limit the information left to a name and contact
information. Denise’s voicemail left PHI details, including the nature of Mr. Stevens Sr.'s
appointment, which he wanted to keep from his son and family.
This leads us to the fifth mistake, which should have occurred after the fourth mistake
was identified. While Sue spoke with Mrs. Stevens Jr and confirmed that the wrong patient was
called along with the inappropriate voicemail, detailing the type of appointment, she should have
started an incident report and notified the compliance officer immediately. Incident
reporting (IR) in health care is required so to improve patient safety. The purpose of IR is to
identify safety hazards, develop interventions to lessen these hazards, reduce harm in health care,
and be completed as soon as you know the incident. Therefore, Sue failed to initiate this report
and notify the compliance officer so proper action could be taken immediately.
A2. The mistakes described in part A1 were either a violation of organizational
compliance, a legal concern or both. First, the nurse who stated to the office manager, "That's
your job to handle," demonstrated a violation of organization compliance; she failed to provide
respect; this is not how you treat your colleagues.
Second, Sue stated to the daughter-in-law to speak with her father-in-laws' physician to
obtain further information. It was both a violation of organization compliance and legal concern
since she confirmed information without the patient's consent to release.
Third, there is no request in Mr. Stevens Sr.’s medical record stating that he wants to
share his protected health information (PHI) with a family member. This is a direct HIPAA
violation of PHI, makes it both an organization's compliance and legal concern.
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