PMAN 639 (PMAN 639)
Loyola University Of Maryland
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PMAN 639 (A comprehensive set of SOLUTIONS)
- Exam (elaborations) • 19 pages • 2021
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1. Discuss the takeaways for you 
2. Your observations about the Soft Quality Management practices on 
performance in your organization 
1. Although there is no universally accepted definition of quality, what are some of 
the common element to various definitions of quality? Please identify and discuss. 
2. What does Zero defect really mean? Is it a realistic quality objective? Why or 
why not? 
3. In your views, which of the Deming’s 14 points is not practiced in US 
companies? Please discus...
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