WGU C846 (WGUC846)

dependent on - -Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - -Who developed ITIL? Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - -A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Customer - -Someone who buys goods or services. The customer of an IT...

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable i...

WGU C846 - ITIL 4 Foundation Sample Paper, Questions and answers, 100% Accurate. VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability...

WGU C846: Post Assessment Questions and answers, 100% Accurate. VERIFIED. What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - -To identify fault components To reassess the status o...

WGU C846: Questions and answers, 100% Accurate, VERIFIED. RATED A+ The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work...

WGU C846 - Practice Exams Questions and answers. 100% Accurate. Graded A+ Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle...

Business of IT - Applications WGU- C846 Questions and answers, 100% Accurate. dependent on - -Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - -Who developed ITIL? Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? Customer - -Someone who buys goods or services. The customer of an IT service provider is the person or group that...

Business of IT - Applications WGU- C846 - Pre-Assessment. Questions and answers, VERIFIED. Which of these statements represents an objective of service level management? - -Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - -The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - -Service Knowledge Management System Only one perso...

WGU C846: Post Assessment Questions and answers. Graded A+ What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - -To identify fault components To reassess the status of known errors t...

WGU C846: Questions and answers, VERIFIED. The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create valu...