WGU Operations Management C215
Western Governors University
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WGU Operations Management - C215, Exam Review Questions and answers, rated A+ 2024
- Exam (elaborations) • 10 pages • 2023
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Fitness for use - -How well the product performs for its intended use
Support Services - -quality defined in terms of the support provided after the product or service is
purchased
Value for Price Paid - -Evaluation of usefulness vs. price paid
Psychological Criteria - -Focuses on judgmental evaluations of what constitutes product or service
excellence.
14 Points for Quality Improvement - -Created (by Deming) to guide companies in quality
improvement stressed managements responsibility fo...
Exam (elaborations)
WGU Operations Management - C215, Exam Review Questions and answers, rated A+ 2024
Last document update:
ago
Fitness for use - -How well the product performs for its intended use Support Services - -quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - -Evaluation of usefulness vs. price paid Psychological Criteria - -Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - -Created (by Deming) to guide companies in quality improvement stressed managements responsibility fo...
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