C720 wgu exam Study guides, Class notes & Summaries

An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers Team problem-solving and Quality function deployment A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction. Which of the following quality management tools must the paper manufacturer use to find o...

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A company that produces motors uses the following check sheet: Why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated...

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