Customer service exam - Study guides, Class notes & Summaries

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A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • Y...

WGU C215 Operations Management (Latest 2024/ 2025 Update) | Final Exam Questions and Verified Answers| 100% Correct| Grade A Q: What are two important aspects of Six Sigma? People involvement Job design Facility location Technical tools Answer: people involvement and technical tools Q: Fang and Bone is implementing Six Sigma to improve the quality of cus- tomer service. Information about current processes was already collected and Fang and Bone are trying to recognize the main ca...

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NRF CUSTOMER SERVICE EXAM (100 QUESTIONS AND ANSWERS) 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to know what the customer wants

Course Careers Technology Sales Course Final Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A Q: The two ways how Buyer Personas Are Used in Sales Answer: 1. Allows you to know which people to target at companies 2. Allows you to qualify quicker and sell better based on what you know about that buyer persona. (Different buyer personas care about different things.) Q: What Is a Sales Cycle/Sales Process? Answer: is a set of specific acti...

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This document contains workings, explanations and solutions to the MAC4863 Assignment 2 (QUALITY ANSWERS) 2024. For assistance call or us on 0.6.8..8.1.2..0.9.3.4.... Question 1 (25 marks) (This question comes from the Jan/Feb 2024 supplementary exam) Eagle Logistics (EL) was started many years ago when its founder Amir Singh, invested his retrenchment package into establishing the business. Amir has retired and handed over the business to his two sons, Hassan and Rohan. EL is a specialist in i...

RECA Fundamentals of Mortgage Brokerage Exam Questions and Answers 2023-2024. Fiduciary Representation - Trust and confidence - Best interests - Loyalty 5 Ds of Role Clarity 1. Discuss 2. Determine 3. Document 4. Disclose 5. Do Must disclose in writing - the nature of services provided - whether professional has entered into representation relationship with other party - any conflicts of interest - any other facts that may influence consumers decision to proceed with relationship ma...