Cx survey dashboard - Study guides, Class notes & Summaries

ss24cxwb cx survey dashboard

CX Survey Dashboard | Questions and Correct Solutions Latest Update How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Answer - 3 days A negative verbatim comment will __________ trigger a case - Answer - Not- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Hoe...

ss24cxwb cx survey dashboard | Questions and Correct Solutions Latest Update 2024 Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer - not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer - Gauge While in Card View, you can see the full surve...

CX Survey Dashboard

How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? correct answers3 days A negative verbatim comment will __________ trigger a case correct answersNot- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboard retain survey di...

SS21CXWB - CX DASHBOARD TUTORIAL QUESTIONS WITH VERIFIED SOLUTIONS A positive Net Promoter Score (NPS) means that your dealership has ____________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within ___________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when new cases are generated?...

SS21CXWB - CXE Customer Experience Dashboard Tutorial Questions and Answers 100% Pass A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within __________. 24 hours After updating the Case Management Form, which button should you click to make sure the systems keeps your changes? Save How do you opt-in to receive email notifications when n...

ss24cxwb cx survey dashboard

CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? - Answer - 30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - Answer - FOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - Answer - FILTERS HOW LONG DOES THE CX DASHBOARD RETAIN...