Genesys cloud - Study guides, Class notes & Summaries

Genesys Cloud Architect Questions And Answers With Verified Solutions Genesys Cloud Architect Questions And Answers With Verified Solutions

Genesys Cloud Admin Latest Update Graded A+ Genesys Cloud Collaborate a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Ge...

Genesys Cloud Architect – Questions & Detailed Answers

Genesys Certified Cloud Partner (CCP) Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. Which of the following Genesys Cloud components provide connectivity between an external trunk and a Genesys Cloud phone? a. Genesys Cloud Edge b. Genesys Cloud phone trunks c. TDM Trunk d. PSTN - ANSWER a. Genesys Cloud Edge 2. Which primary type of Genesys Cloud deployment model requires the installation of two or more Genesys Cloud Edge servers at...

Genesys Cloud Reporting & Analytics: Questions With Verified Solutions

Genesys Cloud Implementation Questions and Answers Already Passed What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? Every member of the organization, regardless of their role, uses t...

Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions

Genesys Certified Cloud Partner (CCP): Q’s And A’s

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Clou...

Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowl...