Guest satisfaction - Study guides, Class notes & Summaries

Pro Start Chapter 20 Latest Version 100% Pass Service What restaurant and food service employees provide competitive advantage A thing that attracts a guest to one operation over another Dietary needs Special requirements people have regarding what food they can and cannot eat First-time guests Guests that are experiencing an operation for the first time and might be unfamiliar with the menu or any special touches that the operation offers American with Disabilities Act U.S la...

FCA Exam 4 Questions And Answers (Updated And Verified) What is the center of portion control? A) the inventory B) the cashier C) The server D) The menu - answerD) the menu If a portion served is slightly higher than standard, what will happen? A) Guest satisfaction will go down. B) Labor costs will decrease C) food quality will go down D) food costs will go up - answerD) food costs will go up A food-production cost-control training manual should contain? A) standard weights and mea...

An online order guest complains that she had to wait 15 minutes for her order after arriving at the store. What should you do? -:- -Greet the guest -Apologize to the guest -Listen to the guest -Thank the guest The Time/Temperature Log can help you with: -:- -Ensuring that Zaxby's foods are cooked and held at appropriate temperatures -Preventing bacteria and other microorganisms from causing illness and food spoilage -Determining if proper food storage is being performed -Determinin...

Zaxby's AM Practice Exam Questions With Answers Graded A+ An online order guest complains that she had to wait 15 minutes for her order after arriving at the store. What should you do? -Greet the guest -Apologize to the guest -Listen to the guest -Thank the guest The Time/Temperature Log can help you with: -Ensuring that Zaxby's foods are cooked and held at appropriate temperatures -Preventing bacteria and other microorganisms from causing illness and food spoilage -Determining if...

As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best solution for the guest's complaint? Choose all that apply. - -Apologize to the guest and bring her a fresh sandwich made without tomatoes If a register ever fails to recognize a gift card when it is swiped, cashiers must do which of the following: - Manually enter the card's digits -Remi...

CMP Practice Exam Graded A+ With Correct Questions & Answers When starting to plan an event, which of the following should be a priority by a meeting professional? - Correct answer-Needs Assessment The meeting professional for an association is planning to introduce advanced sustainable meting objectives. To successfully implement the new programme, the meeting professional should? - Correct answer-Communicate the objectives to all stakeholders and attendees/delegates When selecting ...

Zaxby's AM Practice Exam Questions Complete Solutions Current Update An online order guest complains that she had to wait 15 minutes for her order after arriving at the store. What should you do? - Answers - -Greet the guest -Apologize to the guest -Listen to the guest -Thank the guest The Time/Temperature Log can help you with: - Answers - -Ensuring that Zaxby's foods are cooked and held at appropriate temperatures -Preventing bacteria and other microorganisms from causing illne...

Guest Services Test 1 Questions and Answers 100% Correct

FCA Exam 4 Questions And Answers (Updated And Verified) What is the center of portion control? A) the inventory B) the cashier C) The server D) The menu - answerD) the menu If a portion served is slightly higher than standard, what will happen? A) Guest satisfaction will go down. B) Labor costs will decrease C) food quality will go down D) food costs will go up - answerD) food costs will go up A food-production cost-control training manual should contain? A) standard weights and mea...

Currently, she is participating in the Guest Service GOLD ® program, offered by the American Hotel & Lodging Educational Institute. Once she completes the program and passes the exam, she will receive a particular designation. What is it called? - ACCURATE ANSWERS Certified Guest Service Professional Gustov says, "That may be a standard, but that is not guest service!" Two ladies sitting on one of the couches in the lobby overhear this conversation and whisper to each other, "Tha...