Health stream stuvia - Study guides, Class notes & Summaries

Health stream: Customer Service (PA) Questions and Answers 100% Verified Health stream: Customer Service (PA) Questions and Answers 100% Verified A customer continues to seek services at your facility for a while. However, she switches to a new facility when it opens up a few miles closer to her house. This customer was most likely: - ANSWER-Satisfied with the customer service at your facility Which of the following is not covered on the HCAHPS survey? - ANSWER-clinical outcome W...

HCAHPS - ANSWER-Hospital consumer assessment of healthcare provider and systems HHCAHPS - ANSWER-home healthcare consumer assessment of healthcare provider and systems CG CAHPS - ANSWER-clinician and group consumer assessment of heal thcare providers and systems HIPAA - ANSWER-Health insurance portability and accountablility act of 1996 PHI - ANSWER-protected health information Aided bias - ANSWER-a personal and sometimes unreasoned judgement cannot influence patient's answers...

CAHPS - ANSWERSconsumer assessment of healthcare providers and systen CMS - ANSWERScenter for medicare and medicaid servies HCAHPS - ANSWERSHospital consumer assessment of healthcare provider and systems HHCAHPS - ANSWERShome healthcare consumer assessment of healthcare provider and systems CG CAHPS - ANSWERSclinician and group consumer assessment of heal thcare providers and systems HIPAA - ANSWERSHealth insurance portability and accountablility act of 1996 PHI - ANSWERSprote...

Which of the following is not covered on the HCAHPS survey? - ANSWER-clinical outcome Which of the following is most likely to delight a customer? - ANSWER-Meeting the customer's needs and exceeding expectations When listening actively, paraphrase to show the customer that you: - ANSWER-Understand what he or she has said Which of the following statements is true? - ANSWER-Keeping loyal customers is less expensive than finding new customers. Which of the following customers usually r...

HESI FUNDAMENTALS REVIEW 2023/2024 NEW QUESTIONS INCLUDED GRADED A+ HESI FUNDAMENTALS 1. Transdermal top or bottom- goes into bottom layer of skin 2. Patient bilateral ear pain, what to do- ask for pain relief prescription such as acetaminophen 3. Low back pain due to surgery, how do you position patient- Sit with a back support (such as a rolled-up towel) at the curve of your back. Keep your hips and knees at a right angle. (Use a foot rest or stool if necessary.) Your legs should n...

California Real Estate Exam Questions and Answers In reference to Property Taxes, "basis" or "cost" is - ANSWER-Purchase price of prop plus cost of improvements. How is a condominium unit owned? - ANSWER-Separate interest How are common interests in a condo owned? - ANSWER-Equally in undivided interest Subdivided Land Laws refer to - ANSWER-Subdivisions of 5+ parcels on 160 acres, regulated marketing & financing, and requires disclosures in public report. How long is a disclo...