Itil 4 - Study guides, Class notes & Summaries

ITIL 4 Foundation Practice Exam 2024/2025 With complete solutions latest update

ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...

ITIL 4 Foundation Practice Exam with Rationale

ITIL 4 Exam Study Questions

ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with inci...

ITIL 4 Foundation Practice Exam with Rationale Questions With Complete Solutions.

ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certificatio...

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service per...

Axelos ITIL 4

Dion ITIL 4 notes