Itil v3 - Study guides, Class notes & Summaries
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ITIL FOUNDATION V.3 EXIN EX0-101 CERTIFICATION EXAM QUESTIONS AND DETAILED CORRECT ANSWERS| GUARANTEED PASS
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ITIL FOUNDATION V.3 EXIN EX0-101 
CERTIFICATION EXAM QUESTIONS 
AND DETAILED CORRECT ANSWERS| 
GUARANTEED PASS
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Business of IT - Applications - C846 - Pre Assessment Completely SOlved
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Which of these statements represents an objective of service level management? - ANSWER Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? - ANSWER The customer 
 
Which of the following is the central repository of the IT organization's data, information, and knowledge? - ANSWER Service Knowledge Management System 
 
Only one person may be __________ for an activity. - ANSWER accountable 
 
The primary a...
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ITIL Foundations v3 Sample Exam 1 Questions and Answers & notes summaries
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ITIL Foundations v3 Sample Exam 1 Questions and Answers & notes summaries 
 
What types of changes are NOT usually included within the scope of change management? 
 
a) Changes to a minaframe computer 
b) Changes to business strategy 
c) Changes to a service level agreement (SLA)
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Business of IT - Applications - C846 - Pre Assessment Questions And Answers Exam 2024.
- Exam (elaborations) • 7 pages • 2024
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Business of IT - Applications - C846 - Pre Assessment Questions And Answers Exam 2024. 
Which of these statements represents an objective of service level management? - correct answer Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? - correct answer The customer 
 
Which of the following is the central repository of the IT organization's data, information, and knowledge? - correct answer Service Knowledge M...
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Service Now Certified System Administrator(CSA)
- Exam (elaborations) • 100 pages • 2023
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Service Now Certified System Administrator(CSA) 
 
 
 
 
 
 
 
Exam	:	CSA 
 
 
Title	:	ServiceNow Certified System Administrator 
 
 
 
Vendor	:	ServiceNow 
 
 
Version	:	V12.75 
 
Service Now Certified System Administrator(CSA) 
NO.1 Which would NOT appear in the History section of the Application Navigator? 
A.	Records 
B.	UI Pages 
C.	Lists 
D.	Forms 
Answer: B 
NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? 
A.	Maintain Categor...
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Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+
- Exam (elaborations) • 124 pages • 2023
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Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ 
 
 
ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) 
 
ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...
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ITIL 4 Foundation questions and answers graded A+ already passed 2023
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ITIL 4 Foundation questions and answers graded A+ already passed 2023Organizations that provide IT services use ITIL v3 and 4 concepts and practices to achieve what? 
key outcomes 
 
 
 
How do ITIL key principles, terminology, and models benefit so many organizations today? 
by being embedded in IT management tools 
 
 
 
Sandy is planning to provide ITIL training for her employees. How can ITIL compliance be used to benefit her organization? 
by providing employees a ready-made model to suppor...
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Service Now Certified System Administrator(CSA)
- Exam (elaborations) • 100 pages • 2023
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- $16.49
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Service Now Certified System Administrator(CSA) 
 
 
 
 
 
 
 
Exam	:	CSA 
 
 
Title	:	ServiceNow Certified System Administrator 
 
 
 
Vendor	:	ServiceNow 
 
 
Version	:	V12.75 
 
Service Now Certified System Administrator(CSA) 
NO.1 Which would NOT appear in the History section of the Application Navigator? 
A.	Records 
B.	UI Pages 
C.	Lists 
D.	Forms 
Answer: B 
NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? 
A.	Maintain Categor...
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Service Now 2 Questions And Answers 2022/2023
- Exam (elaborations) • 10 pages • 2022
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What application is available to all users? - Answer - Self-Service 
 
What is a form? - Answer - A form displays a single record from a table. 
 
Which of the following are form feature field status indicators? - Answer - a. Light red - Required field that has a saved value 
b. Green- modified field content 
c. Red - Required field that requires a value 
d. Orange - Read only data that is not editable 
 
What is a list? - Answer - A list is a structure that displays information from a table 
 
...
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Business of IT - Applications - C846 - Pre Assessment Questions and answers, graded A+
- Exam (elaborations) • 7 pages • 2023
- Available in package deal
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- $9.49
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Business of IT - Applications - C846 - Pre Assessment Questions and answers, graded A+ 
 
 
Which of these statements represents an objective of service level management? - -Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? - -The customer 
 
Which of the following is the central repository of the IT organization's data, information, and knowledge? - -Service Knowledge Management System 
 
Only one person ma...
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